Hi,
I’m trying to connect a router to the RMS, but I get an error: “Device could not connect to the system - device did not have an active credit.”
However, we have licences (credits remaining 33)
In the router, the connection type is enable, the status of the connection to the RMS is failed (expired license).
I am using the hostname : rms.teltonika-networks.com
Do you have any suggestions how to solve this problem?
Best regards
Can you make sure the Service is enabled for that RUT950 in RMS?
Hello,
Most likely, the issue is caused because the service is not enabled on your RUT950 in RMS, as TeWe mentioned.
Please try enabling it and let me know if the issue persists.
Best Regards,
The RMS service is enabled, as is “Connection type”.
Just to make sure we are talking about the same thing, I mentioned that you should enable the Service on your device in RMS. To do that, please follow these steps:
In RMS go to Management → General and select your RUT950.
Press ‘Device’, and from the drop-down list select ‘Manage services’.
In the pop-out window, make sure that ‘Service’ is enabled.
Please let me know how it goes!
Best Regards,
Additionally, make sure your RUT950 is operating on the latest available firmware version:
Hello,
Thank you for confirming this information. Could you please try unregistering and then registering your RUT950 to RMS to see if the issue persists? Thank you!
Best Regards,
Hello,
Thank you for your help.
I have just unregistered and registered my RUT950 again and the issue persist.
screenshot of the RUT950:
Best regards,
Hello,
Could you please try adding your RUT950 to RMS one more time and check if the issue persists? If it does, I will send you a form to fill out so I can contact you privately.
Best Regards,
Hello,
Thank you for your help.
The RUT950 is now connected to the RMS.
What was the problem?
Best regards,
I’m glad to hear the issue is resolved!
The device was previously added to a different company, and when you tried to add it to your company, it attempted to connect to the other one. We have removed it from the previous company, so it should now connect to your RMS without any problems.
Best Regards,
Thank you for your help
Best regards
You are welcome!
Please don’t hesitate to ask on this forum if you have any more questions or concerns.
Best Regards,
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