Hello Teltonika, why would you close a topic automatically?! Often I have followup questions after the topic has already been closed and do not want to create a new topic. Or if I find topics from others, which I want to ask or contribute to.
The term “community” in community.teltonika.lt is completely misleading! This is not a community anymore! community.teltonika-networks.com or community.teltonika-gps.com were a true community.
Consider a change or you will loose a big supporter.
I do have the same question.
Wow, that takes it to the next level. Are you really serious about this?
I totally understand that you want to slow down new topics, due to security or spam reasons… However since it’s in combination with the automatic close of topic, I have no understanding for that.
I’m not on my first day and I just have many questions, since a lot of things are unclear when you want to get going and are new to the Teltonika-world.
One more time: Consider a change or you will loose a big supporter.
A control limit on # of posts over certain time frame is nothing out of the ordinary on any properly maintained, managed and moderated forum.
Quite frankly I don’t see what the problem is, take it easy and don’t make your posts look like a robot.
Fair point, still no reason why there is an auto close to answers, if this is supposed to be a community. Any statement on that?
The auto close also frustrates me. I am not sure what purpose it serves? At least extend the period to something more reasonable like 6 months…
At least, please make a re-open option for the topic author.
I also don’t like the 15 day period. Please extend, add a button to reopen or remove the auto close entirely.
Not sure I really see what the problem is here? One raises a query and typically gets a response and the case is closed. Further adding to old posts and typically bringing old/aged posts back to the top again just dilutes the latest/current and most up to date queries.
Just open a new thread of your own and the option is always there to reference/inbed links to other pertinent subject posts for supporting info.
@Mattk I don’t know what you mean by “dilutes” the latest queries. If a topic is actively being discussed or worked on, it deserves to float to the top. If a “new” topic gets solved quickly, it should sink to the bottom to make room for others. This is how almost all online forums work, and is a paradigm that has evolved over decades, and one with which most participants expect them to function.
As others have suggested, even if the mods decide to keep this auto-close after 15 days, I see no downside in allowing the topic re-open if new information comes to light (up to a reasonable amount of time—I support permanenty closing topics after e.g. 6 months or 1 year to discourage necroposting).
I started the topic Upgrading to Tailscale 1.70 breaks web interface on 7.08 which, as of today, is still an open unresolved issue. Yet, because of the arbitrary topic closure time, the topic has been closed. Now, if or when a fix is released, I will not be able to post to the original topic. I will need to start a NEW topic, and then paste a link to the closed topic which is not efficient and makes searching more difficult for others.
This happens OFTEN. Here are a few other examples of topics that got closed with no answer or resolution:
Here is another example:
I was waiting for an answer. 8 days passed and it automatically closed the topic. Am I responsible to keep it open??
It seems, this is how Teltonica solves tickets for non-business customers. They produce great products, but only supply basic support, unless you have $$$ for custom firmware development. Unfortunately it is not even possible for the “community” to help each other because of topics beeing automatically closed.
I also think the limit on topics being closed is too short, i also think 6 months would be far more realistic.
However, to have a forum or whatever you want to call it like this provided by a product manufacturer is a bold, brave thing to do in the first place. You are exposing your brand / product to public scrutiny warts n all, good bad and ugly.
This forum is an excellent source of help and information, even if i don’t understand most of it.
Excellent, keep up the good work, you have an excellent brand and product and the Teltonika employees who contribute on this forum do, do their very best to help where they can.
How about keeping a topic open for 6 months or until solved, whichever is the shorter period of time!
Why should I open a new thread if my issue was not resolved by technical support and the moderator closed the thread in the meantime?
All these extra hoops for “security” and we still have spam posts like this getting through with no problem
Yeah this sucks so much - it was a 160+ of these fake posts over the weekend and it looks like noone from Teltonika was online and took care of that.
Then at least promote a few of us to Community Moderators so that we can delete Spam ourselves and re-open topics as required!
I can delete spam, albeit a small number I reach some hidden limit pretty fast:
An error occurred: You’ve performed this action too many times. Please wait 2 hours before trying again.
@flebourse How did you obtain such a privilege?
I did nothing special, as you are at the member level you can also do the same.
Okay will try next time - thanks for the heads-up @flebourse 
How to do that?
I can only “Flag as Spam” but it doesn’t disappear?