TRB500 5G not working with German Telekom SimCard

[Salvo]

Hi,
I’m not sure if I’m making a mistake.

My modem TRB500 does not show 5g (NSA).
I have a RUT50X next to it and it shows with 5G (NAS).

Both have the firmware 07.04.05 to match the device.

I queried the following in the console of the TRB500.

what could be the problem?
Thanks for the help

[Daumantas]

Hello,

Thank you for providing the AT command output!
This seems to be the same issue as here: TRB500 no connection on 5G since update
It should be noted, that this is only a visual issue, and should not affect the performance of the device. Please reach out to your reseller, sales manager or fill out the Contact Us form here: Teltonika Networks - LTE Routers, Gateways & Modems for IoT and we will provide you with the instructions on how the modem can be updated. Thank you!

Best regards,

[Daumantas]

Hello,

We have prepared the instructions on the modem update process:

TRB500 modem update proceedure

Dear Community forum users, This thread is intended to describe the procedure of updating the internal modem firmware for TRB500 device. IF you are looking for help on updating the internal modem firmware on the RUTX50, please check out this comment: RUTX50 fails to connect to KPN Network - Crowd Support Forum | Teltonika Networks The modem update is intended to address the issue with n28 5G band on certain 5G networks (mainly the ones found in the Netherlands), as well as 5G connection not be…

Please perform it, it should resolve the issue you are facing.

Best regards,