RUTX50 internal modem unstable after RG520 modem firmware update – SIM failure, gsmctl N/A, no registration

Networking Solutions Issue
45

Greetings, @2b84t ,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-1.

Please let me know once you filled out the form.

Thank you,
V.

46

@Vilius Please feel free to sent me the form too - but I cannot guarantee to find time to do any experiments these days.

47

That’s good news but there are probably hundreds? of affected devices out there… I have 10 affected devices and no time for remote sessions. Please just make the fix / firmware available to us or publish it directly.

48

Hello, @wico ,

To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-2 .

Please let me know once you filled out the form.

Thank you,
V.

49

I filled the form - but for what? :slight_smile: It only asked for email, username, ticket-id and description. Well, now you have my email, username and ticket-id and a meaningful description. :smiley:

50

I have sent your further instructions via email regarding a remote session. Please let me know if you received the email.

52

Interested in this too, clearly a broken release warrants a quick hot fix and doesn’t need to go through a full QA cycle.

53

Greetings, @MartB ,

We have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-3 .

Please let me know once you filled out the form.

Thank you,
V.

54

Vilius, it would be better to make the fix / the new firmware available to everyone. It saves time and prevents unnecessary frustration.

Or are you not confident that it works?

56

done and submitted

57

Hi Vilius,

I have completed and returned the from :check_mark:

58

Is the fix public yet? Did an upgrade to today but still same issue!

61

Hi Vilius,

62

Dear Teltonika Team,

where can we watch the changelog of modem firmware upgrades (RUTC50, RUTX50, …) ? As we can’t decide as IT Team whether we upgrade our devices or not.

Kind Regards

63

Does the new firmware (07.22.1) that was released today solve the modem issue with the 5G connections? I don’t see a modem firmware update.

64

Hello,

I hope you are doing well.

Our R&D team has developed a beta version of the modem firmware, and we are currently looking for users who are still experiencing this issue to test the firmware and verify whether it resolves the problem.

If you are willing to participate, we can arrange a remote session with our R&D team to install the firmware and investigate the issue further.

Please let me know if you would be available for such a session.

Kind regards,
V.

65

It would be even greater to release this beta version (including a clear path back to the previous firmware) officially which would allow the ordinary user to try it out without any remote session. That would for sure get much more people trying it out I guess. :slight_smile:

66

@Vilius

Don’t have timeslots for remote sessions, but have more than few problem devices at customers now in 4G so that they work.

What is the timeline for releasing this?

67

Hello,

At the moment, there is no exact ETA for the new release, as the beta version is still undergoing testing.

68

Hallo again,

what is the state? One more week has been passed…