Wich Kind of assistance?
Downgrading the Firmware?
Or Upgrading to an fixed new one?
Yes, I (2b84t) would like remote assistance to rectify this. I am not technical enough on this equipment to do it myself.
However, I am at work Mon-Fri, get home around 5pm today, 6pm Friday, or free all weekend, when would Teltonika be able to provide this remote support?
Thank you.
Upgrading to a fixed on, we have a new release.
Greetings, @2b84t ,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-1.
Please let me know once you filled out the form.
Thank you,
V.
@Vilius Please feel free to sent me the form too - but I cannot guarantee to find time to do any experiments these days.
That’s good news but there are probably hundreds? of affected devices out there… I have 10 affected devices and no time for remote sessions. Please just make the fix / firmware available to us or publish it directly.
Hello, @wico ,
To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-2 .
Please let me know once you filled out the form.
Thank you,
V.
I filled the form - but for what? 
It only asked for email, username, ticket-id and description. Well, now you have my email, username and ticket-id and a meaningful description. 
I have sent your further instructions via email regarding a remote session. Please let me know if you received the email.
Hi Vilius,
but as already asked - what is the (current) planned release date for a patch fixing the issue via the firmware update function?
1 Like
Interested in this too, clearly a broken release warrants a quick hot fix and doesn’t need to go through a full QA cycle.
Greetings, @MartB ,
We have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18483-3 .
Please let me know once you filled out the form.
Thank you,
V.
1 Like
Vilius, it would be better to make the fix / the new firmware available to everyone. It saves time and prevents unnecessary frustration.
Or are you not confident that it works?
3 Likes
@Leigh I would like to support your position
2 Likes
done and submitted
Hi Vilius,
I have completed and returned the from 
Is the fix public yet? Did an upgrade to today but still same issue!
3 Likes
@Vilius any new information from R&D for the customers?
Is it safe for RUTX50 owners with an RG501Q-EU modem to update the firmware over the air from the server, or do we need to open a support ticket for help with the firmware update?
Hi Vilius,