RUT360 lost manufacturer/factory info after factory reset and bootloader recovery

Networking Solutions Issue
1

Hello,

I have a Teltonika RUT360 and the manufacturer/factory information appears to be lost or corrupted.

What happened:

  1. I first performed a factory reset.

  2. After the factory reset, the router was not working/reachable normally.

  3. I then used the bootloader menu recovery option to reinstall the firmware.

  4. After using the bootloader recovery option, the router started working again and the WebUI is now accessible, but the manufacturer/device information is missing or corrupted.

Current status:

  • WebUI is accessible now

  • Device name shows as: UNKNOW

  • Product code shows as: UNKNOWNXXXXX

  • Serial number appears corrupted/unreadable

  • Hardware revision shows: 0000

  • Batch number shows: 0000

  • SSH prompt shows: root@UNKNOW

  • Firmware: RUT36X_R_00.07.14.5

  • Kernel: 5.4.290

  • Bootloader version: 4.0.8

Screenshot 2026-06-21 at 9.26.19 PM
Screenshot 2026-06-21 at 9.26.19 PM2742×834 132 KB

From SSH, mnf_info -mtnwbv returns:

XX:XX:XX:XX:XX:XX
XX:XX:XX:XX:XX:XX
UNKNOWNXXXXX
N/A
0000
4.0.8

Screenshot 2026-06-21 at 9.21.08 PM
Screenshot 2026-06-21 at 9.21.08 PM1086×860 98 KB

I also found these related community issues:

Based on the related issue, it looks like this may require help from the Teltonika support team to recover/restore the manufacturer information remotely.

Could someone from the Teltonika support team please help me recover the manufacturer/factory information for this device?

I can provide the full serial number, MAC address, and any other required device information privately to Teltonika support.

I have attached screenshots from SSH and the WebUI showing the missing/corrupted device information.

Thank you.

3

Greetings,

To restore the lost parameters, we’ll need to schedule a remote session.

To arrange a remote session, we need to contact you privately. For this purpose, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19871.

Kind regards,
Žilvinas.

4

Hello.

I have faced this same issue, with an addition of lost connection to internal modem.

Please send a form and let’s set up a remote session for recovery.

Best Regards

Mobilenetworking

5

Greetings @Mobilenetworking,

To restore the lost parameters, we’ll need to schedule a remote session.

To arrange a remote session, we need to contact you privately. For this purpose, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19871-1.

Kind regards,
Povilas