Rut 200 Lost manufacturer info

NETWORKING SOLUTIONS
1

Hi,

I had tried to resolve my issue with a Rut200 after attempting a firmware upgrade, I am almost 100% sure it has lost its manufacturer information as per this post and steps followed here:

I did the mnf_info -mtnwbv cmd and also got FFFFFFFFFFFF and UNKNOWN

I am able to access the admin interface via 192.168.1.1 but cannot use the sim or anything.

3

Hello,

I have sent you a form to fill out. Once it’s completed, I will contact you privately to arrange a remote session. Please use Ticket ID “14398” as a reference.

Best regards,

4

Hey Marija,

I apologies for my above message there was an error in my explaination, however I am still having an issue with my device getting the name “UNKNOW” and showing UNKNOWNXXXXX

root@UNKNOW:~# mnf_info -mtnwbv
001E42013370
001E42013371
UNKNOWNXXXXX
N/A
0000
4.0.7

 ____        _    ___  ____
|  _ \ _   _| |_ / _ \/ ___|
| |_) | | | | __| | | \___ \
|  _ <| |_| | |_| |_| |___) |
|_| \_\\__,_|\__|\___/|____/

 Teltonika RUT2M series 2024

Device: UNKNOW
Kernel: 5.15.167
Firmware: RUT2M_R_00.07.11.3
Build: 0c0bb98ecfa
Build date: 2024-12-13 12:16:50

5

Hello,

You should receive an email from us shortly.

Best regards,

6

The remote session was successfully organized, and the router’s manufacturing information has been restored.

Best regards,