hi all,
Since some weeks, we are facing more and more times, that using Multi-SIM cards of providers (mainly O2, also Vodafone), that the connections get lost quite often.
Sometimes also if we are deactivating the primary SIM (multi-SIM is in router) the connection works better.
RUTX50 latest modem Firmware always installed:
RG501QEUAAR12A11M4G_04.201.04.201
Has anybody an info about this, ever heard about?
Br Ben
Hello,
Could you please specify whether the connection is lost randomly, or does it seem to occur after a specific period of time?
You mentioned that the connection improves when the primary SIM is disabled. If you were to swap the SIM cards (i.e., insert the SIM from slot 2 into slot 1), would the issue still occur, or would the connection remain stable?
Best regards,
Could you please specify whether the connection is lost randomly , or does it seem to occur after a specific period of time?
no, randomly, in log file entries are often mentioning: “IPv4 connectivity restored”, then “mobile data disconnected”, then “mobile data connected”, then “joined LTE or 5G network”.
You mentioned that the connection improves when the primary SIM is disabled. If you were to swap the SIM cards (i.e., insert the SIM from slot 2 into slot 1), would the issue still occur, or would the connection remain stable?
was an idea, but doesnt help also. Same behaviour in SIM 1 and also SIM 2 slot.
Thank you for your responses. I have sent you a form to complete. Once you’ve filled it out, I will reach out to you privately to address the issue further.
For the ticket ID, please reference “12966” when completing the form.
Best regards,
I believe I am also seeing this issue
Hello @mickwall,
I have also sent you a form to fill out. Kindly complete it, and for the ticket ID, please use “12966-2”.
Best regards,
I have Completed the form
me too, done
The issue has just occurred and I have emailed the troubleshoot file - The router was already on the latest firmware,
I also found this topic - this is similar to my issue as well
Ive applied that same change and will report back tomorrow if it works - its now been stable for over the 2 hours that I have been seeing the problem occur.
@ben.flor maybe you can try it as well?
this helped at your side with u multi-SIM card and you dont’t have any connection losses anymore with it?
and you did it like this:
I’ve consulted with our developers regarding this issue, and they suggested adding the line option dhcp '0' to the config interface 'mob1s1a1' section to resolve it. Here are the steps to make this change:
1. Log in to your router via CLI (more details here: Command Line Interfaces)
2. Run the command vi /etc/config/network
3. Locate config interface 'mob1s1a1' and press “i” to enter edit mode
4. Add the line option dhcp '0' under the mobile configuration section
5. Press “Esc”, then type :wq and hit Enter to save and close the file
Could you do this by RMS remotely?
Hello @mickwall,
Unfortunately, we haven’t received any emails from you. Could you please ensure that you are replying directly to our email and attaching the troubleshoot file in your response?
Thank you.
Best regards,
Hello @ben.flor,
Unfortunately, I haven’t received the troubleshoot file from you, so I’m unable to analyze the issue on your device or confirm whether this solution will resolve it.
Regarding the DHCP issue, you can log in to the CLI via RMS and follow the provided steps. You can find detailed instructions on how to access the CLI from RMS on our wiki page here: How to reach a router’s command line interface (CLI) from RMS.
Best regards,
yes, this has fixed my issue, no more connection drops. I did this via VRM remote connection to the router and using the CLI option,
hey, sent it? What can I do so that you can get the file?
Could you please confirm that you are replying directly to our email and attaching the troubleshoot file in your response?
Best regards,
Glad to hear the issue is resolved!
Please feel free to reach out if you need any further assistance.
Best regards,
of course I did ?!