Please log a ticket!
I have to report the bad performance of the units connectivity
after updating to the later firmware RUTX_R_00.07.06.6.
Device: RUTX09, Hardware revision 0505 batch0019
The more users reporting this issue it will make you aware and realise the importance of fixing it. Have never experienced this in an earlier version.
I made a firmware update hoping to be taking advantage of the newer improved UI. However the disappointment from the bad performance in connectivity + broken Modbus data reporting, made me reverting back to the previous used firmware.
The major issue was the change of behaviour in connectivity making the unit unreliable. The unit disconnected randomly several times during a 24 hour period. Also it didn’t reconnect after loosing the connection. Normally there could be a few disconnected events during a week. However the modem reconnects again and we hardly notice any disruption.
No other units (4G phones and other modem) showed a similar behaviour disconnecting or indicating any errors during the same period. No logs from the LTE network showing any recorded errors or disruptions.
We have good experience with good connectivity and we are near basestations used.
INFORMATION ABOUT OUR SETUP
- Nearest Base station, 3km Line of sight.
- Two Poynting LPDA-92 Wideband Log-Periodic Dipole Array Antennas.
- Telia Sweden (MCC 240) with new 4G LTE, (+NB-IoT)
- 1800 MHz (Band 3), 800 MHz (Band 20), 700 MHz (Band 28A)
- 95% measured Excellent Signal strength with mostly good and excellent RSRP, RSRQ and SINR values.
New Firmware Version
RUTX_R_00.07.06.6
Steps to reproduced the bug
The evidence is clear when testing the 07.06.6 version and then revering back to 07.04.5
What is the wrong behaviour?
Having a visual and hands on experience. Noticing a brake/disconnected internet service. Have to log into the RUTX09 UI to reset/restart the modem and waiting until it reconnects. Had repeat this several times during the day. Because of the disruption I decided to revert back to the working firmware as this was unacceptable.
A snap from the Event log:
|ID|DATE TIME CET|EVENT TYPE|EVENT TEXT|
|6549|2024-03-22 10:20|DHCP|Leased 192.168.1.216 IP address for client 60:32:b1:d4:da:09 - deco-router-network-norrvanasurf in LAN|
|6550|2024-03-22 10:21|Mobile Data|Mobile data connected (internal modem)|
|6551|2024-03-22 10:21|Network Type|Joined LTE network (internal modem)|
|6552|2024-03-22 10:21|Network Operator|Connected to Telia Telia operator (internal modem)|
|6553|2024-03-22 12:20|Mobile Data|Mobile data disconnected (internal modem)|
|6554|2024-03-22 12:20|Mobile Data|Mobile data connected (internal modem)|
|6555|2024-03-22 12:20|Network Type|Joined LTE network (internal modem)|
|6556|2024-03-22 12:20|Network Operator|Connected to Telia Telia operator (internal modem)|
|6557|2024-03-22 14:20|Mobile Data|Mobile data disconnected (internal modem)|
|6558|2024-03-22 14:25|Mobile Data|Mobile data disconnected (internal modem)|
|6559|2024-03-22 14:25|Mobile Data|Mobile data connected (internal modem)|
|6560|2024-03-22 14:25|Network Type|Joined LTE network (internal modem)|
|6561|2024-03-22 14:25|Network Operator|Connected to Telia Telia operator (internal modem)|
|6562|2024-03-22 15:32|DHCP|Leased 192.168.1.146 IP address for client 24:4b:fe:ad:1b:91 - asus-router-network-per in LAN|
|6563|2024-03-22 16:25|Mobile Data|Mobile data disconnected (internal modem)|
|6564|2024-03-22 16:26|Mobile Data|Mobile data disconnected (internal modem)|
|6565|2024-03-22 16:26|Mobile Data|Mobile data connected (internal modem)|
|6566|2024-03-22 16:26|Network Type|Joined LTE network (internal modem)|
|6567|2024-03-22 16:26|Network Operator|Connected to Telia Telia operator (internal modem)|
|6568|2024-03-22 18:26|Mobile Data|Mobile data disconnected (internal modem)|
|6569|2024-03-22 19:12|Mobile Data|Mobile data disconnected (internal modem)|
|6570|2024-03-22 19:12|Mobile Data|Mobile data connected (internal modem)|
|6571|2024-03-22 19:12|Network Type|Joined LTE network (internal modem)|
|6572|2024-03-22 19:12|Network Operator|Connected to Telia Telia operator (internal modem)|
Please let me know if you want me to provide you with logs.
Thank you