Why are topics automatically closed? This is not a community

Here is another example:

I was waiting for an answer. 8 days passed and it automatically closed the topic. Am I responsible to keep it open??

It seems, this is how Teltonica solves tickets for non-business customers. They produce great products, but only supply basic support, unless you have $$$ for custom firmware development. Unfortunately it is not even possible for the “community” to help each other because of topics beeing automatically closed.

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