Just to make sure we are talking about the same thing, I mentioned that you should enable the Service on your device in RMS. To do that, please follow these steps:
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In RMS go to Management → General and select your RUT950.
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Press ‘Device’, and from the drop-down list select ‘Manage services’.
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In the pop-out window, make sure that ‘Service’ is enabled.
Please let me know how it goes!
Best Regards,