Thank you for reaching out. In this case, to understand and troubleshoot this matter effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, public IP addresses, serial numbers, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15582 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.