The RMS platform sends unwarranted EVENT SUBTYPE: Online to Offline

Teltonika Networks
1

I use RMS to get me warnings when my RUTX11 goes offline. But this happens a few times per month while the device is still up. It shows no downtime.

Is this a problem in the RMS platform?

How can I check on my RUTX11 what the real cause is for RMS to report my device as offline? By boat is stationary at the moment, good cell reception.

Thanks, Simon

2

Hello,

I assume that the alarms is set on status change i.e. offline/online. The issue may be related to short connectivity loses. How often does this happen and how to you check if the device is actually online?

If you navigate to devices in RMS and click on a device, are there any ‘latest connection attemps’ logs?

Also, what firmware version is installed on your device? If not the latest, I would suggest updating the latest as there were some RMS fixes.

Kind Regards,

4

Hi,

Thanks for your fast response.
I was on firmware 7.03, just upgraded to 7.04.5, let’s see if that helps.
The messages came 2, 3 times a month. I then go to RMS (web or iOS app) to logon and see the device green and no reboots.

I don’t see the option in RMS that you mention “latest connection attempts”.

Best regards,
Simon

5

Hello,

Sure. Let me know if it is more stable with the firmware update.

Also, could you please access your router’s webui, navigate to Status → Logs → Event logs and check if there are any disconnects that may have caused the device to appear as offline in RMS?

Kind Regards,

6

HI Andzej,

I only see wifi devices disconnect and connect. Pls find attached details.

Best regards,
Simon

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7

The message I get from RMS:

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image902×1148 45.5 KB

8

Hello,

I suggest you take a look for logs in Network Events tab.

Your issue is similar to the issue here.

Since this happens rarely, I would suggest waiting for the update. This update will include a new option in Alerts and Automations, as described in the provided link.

Kind Regards,

9

Thanks Andzej, when will that update become available?

Thanks, Simon

10

Hello,

Currently, there is no specific date set for this feature. However, the team is aware of the importance of this command.

Kind Regards,

11

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