The platform cannot validate my device's authenticity

NETWORKING SOLUTIONS
1

My RUTX10 device is temporarily blocked.
I’ve followed the newly published Wiki page “Why is my device offline” to the letter.
The last part of that Wiki page reads “The platform cannot validate this device’s authenticity. Please confirm whether the device’s manufacturing information was inputted correctly. If this persists, please contact support.”
I’ve called Teltonika who asked me to start a topic here in the community, why I’m doing as I’m told.
Looking forward to what your suggestion is next.
All the best from Stockholm.

5

Hi there,

I’ve just answered a user with an exact case as yours. Please refer to my replies in the thread and let me know if this helps: RMS Authentication code required

Regards,
M.

6

Thank you Matas for your reply. We have made those steps to, but the problem still exists.
Any other suggestions?

All the best,
Hasse Lindgren

7

Hello,

I’ve sent you instructions to fill out. One of the fields will be “ticket ID” in which you can simply enter the thread number 13871

We’ll continue our conversation via email as this will require further investigation from my end.

Regards,
M.

8

Hello,

The issue was resolved by resetting the device (due to the password being lost) & inputting the correct password in the RMS system. The device instantly got back online.

Have a great day,
M.