Hi,
On first connection at my new house my RUTX50 connected fine to 5G-NSA CA, then after a few hours on auto setting reconnected to 4g reducing my download speeds by half. I manually set B3 + N78 and this again reconnected to 5G, but again after a few hours dropped to 4g. Now no matter what i do i cannot get 5G back any ideas? (am at latest modem and firmware levels)
Am using 4x4 directional antenna (each set at 45degrees), and connection RSSI is -55 Does it matter what input goes where?
Hello,
Could you confirm if the router reconnects to 5G after performing a hard reboot? Additionally, it would be helpful if you could provide a screenshot from Status → Network → Mobile when the device is connected to LTE and 5G.
Have you also tried performing a factory reset on the device to see if this resolves the issue?
Kind regards,
Hi…
Take a look at
I am unable to get the 5g signal again, even after a hard reboot. I upgraded to rutx50 as i thought i would get better speeds over my rutx14 but now cant even get rutx50 to carrier aggregate on the 4g signal (rutx14 did) - any ideas or should i downgrade to get better speeds?
Hello @Andy,
To troubleshoot the issue more effectively, I’ve sent you a form to fill out. When completing the form, please use the ticket ID “11503” in the designated field.
Once you’ve submitted the form, we’ll review the details and contact you privately to investigate the issue further.
Best regards,
