RUTX50 disconnect Vodafone.DE different locations

NETWORKING SOLUTIONS
1

Hi community,
we are currently testing an RUTX50 device with a unlimited (brand new) data SIM from Vodafone Germany.

Unfortunetaly the mobile connection is not stable. Tested at different locations in the City of Hamburg. At the time of the dicsonnect an Iphone with the same type of cards shows a stable 5G connection. Device has factory defaults, Mobile incomming calls is set to ignore, auto reconnect for Mobile/SIM1 is on.

After a reboot the moble connection to Vodafone is re-established.

In the Logs we find:
Mobile Data diconnected (internal modem)
IPv4 connectivity started to fail

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3

Hello,

Thank you for reaching out.

Could you please confirm a few details to help us troubleshoot further?

  1. Does this disconnection happen frequently, or is it more intermittent?
  2. After the reboot, how long does it take for the mobile connection to be re-established, and does the issue reappear after a specific amount of time?
  3. Does the disconnection happen when the device switches from 5G to 4G, or does it fail to reconnect to the 4G network?
  4. Could you check the signal reception level (Status → Network → Mobile) in the location where it disconnects?
  5. Are the correct APN settings being used for Vodafone Germany?

These additional details will help us better understand the situation.

Best regards,

4
  1. The disconnect will happen intermittent
  2. Reboot and WAN/mobile reconnect will take about 1Min 30 Seconds
    can’t see any specifc amount of time for disconnect
  3. All I can say, that we have mobile disconnected, thats what we find in the logs
  4. These are the actual values (connected state) → see below
  5. APN settings is manual: web.vodafone.de

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5

Hello,

Thank you for providing more details.

Could you try performing a speed test when the 5G signal drops to see if the issue aligns with a known case, similar to the one described in this thread: Issue with Mobile Network Connection RUTX50 5G n78 Band, which also involved Vodafone as the operator.

Maybe the suggestions outlined in the mentioned topic may offer a solution or at least provide more clarity on the root cause.

Best regards,

6

Hey Martynas,

thanks for the update on this topic. Will check the related case and perform some tests early next week. Keep you guys posted.

With best regards … Hans

7

Hi,

as you mentioned, we have tested the settings from this thread:

Unfortunately with no success, so the issue is still here. In the other thread Ticket 10755
was raised. Is there any new status on this?

8

Hello @Hjrpeters ,
This issue is currently being resolved by the modem manufacturer. We will update this topic once we have a solution, but it will likely take some time.
For the time being, we suggest to disable n78 band.
We apologize for any inconvenience caused.

Best regards,