RUTX50 default password lost / label scratched

Hi!
We have a RUTX50 in our company for productions on the road. Thus, it got some scratches to the back label. Unfortunately, we had to do a factory reset (due to other problems), but now we can’t log in to the machine anymore, as the default admin password is only partially readable. It has a custom default password (admin01 did not work).

Is there any way the default password can be obtained now? I can provide the Serial Number if needed.

Best regards
Karl

Hi,

Certainly, we can assist you with that. You should receive an email at the address you used to register on this forum, providing instructions on how to contact us privately. Once there, we’ll be able to help you with information about your device.

Best regards,

Marijus

Hi,
I received the link, but it asks for a “Community support form ticket ID”, what should I put there?

Best regards,
Karl

This number:
image

Thank you, I sent you the serial number via the form.

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