Hi all!
We are using several RUTX50 in our company. Some of these are mounted in customer hardware in a way, that we cannot access the label anymore where one can find the default password. We had to reset one router to factory defaults, which obviously lead to the point where we locked out ourselves.
Is it possible to obtain the default password? Fortunately, I can provide the Serial Number.
Can someone sent me the link to the “Form” mentioned in this post:
According to our security guidelines, we do not store default device passwords for more than 3 months. If the device was not purchased recently, we cannot provide the password. We recommend saving your password before deploying your devices.
If you purchased directly from us, we provide all passwords for the devices upon request. If you bought from a reseller, they might have the password available for you.
We’d like to inform you about updates related to the issue where the label gets damaged, resulting in the device being locked and the password not being saved anywhere.
We have new products coming soon that will feature improved mounting options to avoid using velcro or similar stickers, which often lead to these situations. Until devices with anodized aluminum cases are available—allowing us to engrave key information—we plan to use higher-quality stickers to reduce the chances of this happening.
We understand that these situations can be frustrating and cause inconvenience. It’s important to highlight that we don’t retain credentials for extended periods due to the strict security standards we follow. While this may be inconvenient when the label is damaged, maintaining security is a top priority. Unfortunately, “safe” and “convenient” don’t always align, but we’re working to find the right balance and improve where possible.
As per standard procedure, if the default password is lost and access to the device is no longer possible, the correct step is to initiate an RMA process through the distributor. This ensures the issue is resolved securely and in line with our internal policies.
Additionally, when purchasing devices directly from us, there’s an option to receive a file containing device details, including passwords, at the time of purchase.
