Same issue here. Just flips into this mode. 3 blinking leds and no signal leds at all. But the connection stays present.
Hi
@AndzejJ
I do have the troubleshoot files, alas, I’m away from the device right now for at least a week. Will get back on this one if by the time I get my hands back on the router the issue has not been collectively sorted out. same with older firmware. Will do when back at the device.
@Daumantas My router was running all latest firmware for both modem and router.
Interesting info on 4G/LTE. I have not tried reproducing this issue under pure 4G/LTE due to internet speeds being too low for me under it, but if it does work better, it’d seem to be some software issue?
I will definitely try to troubleshoot and swap the firmware once I’m home, but it’s summer! vacation!
Thanks to everyone chipping in though.
@AndzejJ @Daumantas feel free to instruct me on how to save the logs etc that you would need to troubleshoot this.
EDIT: I will only be here for two more days, then it will be some time before I’m back again.
Could you clarify the
point?
Does it still freeze? What is your carrier/country? What bands does the router connect to when on 5G?
@Daumantas I think @DelphiC refers to my comment regarding the “workaround” to disable 5G, and since that seems to work, the root cause is likely to be “software related” rather than “hardware related”.
I understand that, however, we need to know if the issue is gone completely, on only occurs less often, as that would help us determine if the issue is 5G-related or perhaps it’s something else. If the issue is 5G-related, I need the answers to the rest of my questions to narrow down what exactly on the 5G side could be causing the issues. We would appreciate if everyone, who experience this issue on 5G, but not 4G could provide the answers to my questions. Thanks!
It seems that I’m experiencing more or less the same 5G related issues as @DelphiC and I’d be happy to assist in any troubleshooting. Just let me know how I can help. What do you need to move forward and how can I assist you in delivering that?
@anon2428681 @Daumantas
I’ll put up the flash troubleshoots I have as soon as I’m back to the device, some 5 days or so, one question is - where do I put them? Old board had a private message option where i would just attach the file. Now we don’t have this.
This is actually my old thread on the topic - RUTX50 randomly drops 5G/LTE connection - Crowd Support Forum | Teltonika Networks FYI
The problem is running on 4G LTE and issue occuring “now and then” is that anyone who is having it on a weekly bases or so under 5G would need to sit on much lower speeds for a month to be more or less certain it is gone. I hardly want downgrade 200+ Mbps to 30 Mbps with dropouts to under that for a month as a troubleshooting test, although I might have to. Maybe in august when F1 goes on vacation! I want my high-res stream on those races! I would even live with that issue IF there was a way to software reboot the router after it happens - because I would very much like to connect to home network from outside.
@flebourse It seems like these crashes are similar to the same ones you have experienced, has the test firmware solved the issue?
I am not sure. I had so many crashes I don’t know which one you are reffering to.
At least I am now able to extract TS files without an immediate reboot.
The test firmware is stable 5G works fine for IPv4. IPv6 still has issues the route table is not correct and can’t be manually manipulated.
Thank you for clarification.
As mentioned, the provided firmware was intended for testing. The IPv6 forwarding issue was already addressed. I was referring to the initial crash issue where the mobile connection would not recover on it’s own.
@anon2428681 @DelphiC Could you check if the issue reoccurs with RUTX_R_00.07.03.4?
@Daumantas @AndzejJ troubleshooting files attached, saved just after the device froze and I had to manually reboot it. ‘Save log in’ is set to Flash memory.
Network type was set back to Auto just before this happened.
Let me know if you need anything else from me.
[redacted]
@Daumantas yes it does.
Hi, @lodeon
Thank you for the file. We will take a look into it.
It seems that the mobile interface is in the bridge mode. Does the issue occur when the mobile interface is set to NAT mode instead of bridge?
Kind Regards,
No, netifd still coredumps.
@AndzejJ yes, same thing happens in NAT mode.
@Daumantas or @AndzejJ I have a Troubleshoot file that may assist you.
How do i get this to you securely ?
Seems to be alot of this
[46805.959968] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[46805.960112] option 2-1:1.0: device disconnected
[46805.967226] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[46805.971449] option 2-1:1.1: device disconnected
[46805.979710] option1 ttyUSB3: GSM modem (1-port) converter now disconnected from ttyUSB3
[46805.984066] option 2-1:1.2: device disconnected
[46805.992116] option1 ttyUSB4: GSM modem (1-port) converter now disconnected from ttyUSB4
[46805.996496] option 2-1:1.3: device disconnected
[46806.333632] qmi_wwan 2-1:1.4 wwan0: unregister ‘qmi_wwan’ usb-xhci-hcd.0.auto-1, WWAN/QMI device
[46806.597513] qmi_wwan 2-1:1.4: Error submitting int urb - -19
[46806.673453] qmi_wwan 2-1:1.4: Error submitting int urb - -19
[46806.931210] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46807.143707] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46807.363627] usb 2-1: device not accepting address 30, error -22
[46807.593750] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46807.813697] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46808.033653] usb 2-1: device not accepting address 30, error -22
[46808.264091] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46808.483716] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46808.705112] usb 2-1: device not accepting address 30, error -22
[46808.956400] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46809.173673] xhci-hcd xhci-hcd.0.auto: ERROR: unexpected setup address command completion code 0x11.
[46809.393605] usb 2-1: device not accepting address 30, error -22
[46809.410147] usb 2-1: USB disconnect, device number 30
[46809.634251] usb 2-1: new SuperSpeed Gen 1 USB device number 31 using xhci-hcd
[46809.842190] option 2-1:1.0: GSM modem (1-port) converter detected
[46809.842575] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB0
[46809.848065] option 2-1:1.1: GSM modem (1-port) converter detected
[46809.854693] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB1
[46809.861259] option 2-1:1.2: GSM modem (1-port) converter detected
[46809.867544] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB2
[46809.873840] option 2-1:1.3: GSM modem (1-port) converter detected
[46809.880205] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB3
[46809.907389] qmi_wwan 2-1:1.4: cdc-wdm0: USB WDM device
[46809.908186] QMI_WWAN: extending urb size to 31744
Hello @anon90346868 ,
In order to resolve the issue that you are currently experiencing, additional provision of further confidential details is required. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively.
Your logs suggest that something else might be going on, as we cannot replicate the issue locally. Your sales manager/reseller will be able to forward the message to us so we can communicate privately. Thank you!
Best regards,
Just to confirm ,
I’m having the same issue as the others in this thread with the three blinking lights
I understand that, but we need at least one user to communicate with privately, as I’m not able to consult our developers without some additional information. I will update the thread once we have some more information regarding this issue. Thank you everyone for your patience!
If you experience any issues getting in contact with your sales manager/reseller, please let me know.