RUTX11 internet connection problem, speed test displays errors

Networking Solutions Issue
1

Copy-pasted issue from this thread: Rutx11 speed test impossible after update

Hi,

After the FW upgrade to the version 7.20.3, connection problem appeared. Basically, it means that internet connection becomes very slow and RUTX11 (perhaps?) disconnects itself from mobile network. Connection problem is seen in RUTX11 speed test in the following ways:

  • error message: Failed to find provider - Failed to find IP

  • OR

  • speed test starts normally with lower bit rate, after few seconds dl speed goes to zero and error message is shown: Connection to the speed test server was lost.

  • OR

  • error message: no internet connection at all

Seems that only the reboot normalizes the situation, but only temporarily. For example, today, reboot 07:00 → performance problem around 20:00.

Upgrade to the version 07.21.1 did not fix the problem. Still facing same issue.

3

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18148.

Please let me know once you filled out the form.

Thank you,
V.

4

Hi,

Form is now filled.