RUTX 50 data usage wrong (only 3 days)

NETWORKING SOLUTIONS
1

Hello

With RUTX_R_00.07.13.3 version on RUTX50 the data usage is only of 3 days in the month tab.
I’ve found topics older than 1 year here that said “devellopers are working on this issue”
Any update ?
it’s a bit annoying because data limit is wrong and count only the 3 last days as month data used

Thanks for your help

3

Hi there,

I’m going to create a query for our R&D team to ask about an update on this. I’ll get back to you as soon as possible.

Could you also please provide a screenshot of the tab?

Regards,
M.

4

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Thanks for your feedback

5

Thank you, forwarded this to R&D as well.

6

Hi there, @Bilbo194

I’ve got a response with a few questions for you, if you could answer and try these steps, it would be highly appreciated:

  1. Could you select a custom period to check if the data usage is still being shown for these 3 days? Kindly provide a screenshot as well if you can.
  2. Can you try deleting the mdcollectd.db database file found in /tmp and then rebooting the device to see if that makes any changes in data usage graphs? This can be done via SSH/CLI by typing rm /tmp/mdcollectd.db and then typing reboot

Thank you,
M.

7

Hello

Please find the screenshot of a custom period that also only show the 3 last days.

Have a nice day

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8

Deleting the db file then reboot did not solve the issue.

Should this delete all collected datas ?
Because there are still datas in the graph after delete and reboot :

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9

Hello

If it helps i’ve noticed that the traffic’s graph month tab is working fine

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10

Hi there, @Bilbo194

Thank you for the additional screenshots. I’ve passed them on for further inspection. As of now, I have not yet received any response, but once I do, I will get back to you as soon as possible.

In the meantime, I’ve sent you a private form that you can fill out. In the ticket ID section, simply enter the thread number 12975. We’ll need some additional information that is sensitive to further analyse this.

Regards,
M.

11

Hi there, @Bilbo194 , I have sent you an e-mail with a request to send us a troubleshooting file, however, I haven’t gotten any response from you yet. Was the issue resolved perhaps? If so, could you possibly share what solution you went with that helped?

Regards,
M.

12

Hello MAstar,

I’ve sent the requested file on the 1rst of april and again today
Can you please confirm reception ?

Have a nice day,

13

Hi there!

I unfortunately haven’t received any e-mails from you. I’ve resent a new e-mail, which you, hopefully, should be able to reply to now.

Regards,
M.

14

Hello

Sent again (3rd time) just now
Also sent a mail without attachment, did you received any ?

Thanks for your help

15

Seems like I’m still unable to find any e-mails from you. Are you receiving anything from our end?

18

Yes receiving all your mails, from here and the ones you sent directly to my mail
Let me try to send yo a mail from another mail of mine

19

I’ve sent you a new form to fill out, could you try using the other e-mail address, which will hopefully work this time?

Regarding the initial one, did you create a completely new e-mail and then sent it to us, or did you press reply and sent one then?

20

@Bilbo194 I’ve had my colleagues double-check and it seems like you weren’t pressing “Reply” when sending us an e-mail but instead making new ones, that’s the reason I haven’t been getting your replies.

Could you find my first message I’ve sent you and “Reply” to it with the requested information?

Thank you,
Matas.

21

Hello

Unfortunatly, i’ve used the reply button each times i’ve answered your mail
Let me try to answer with my phone and with the webmail, may be the issue comes from Thunderbird ?