RUTC50 eSim with Roamic eSim doesnt work/connect

Networking Solutions Question
1

Have downloaded the Roamic eSim profile: state: activ, Profile enabled: enabled

eSim3 is default and esim is activated

Unfortunately the modem doesnt connect.
Get several messages:
Mobile 5GMM reject cause: PLMN not allowed,
Mobile EMM reject cause: EPS services not allowed in this PLMN,
Mobile EMM reject cause: Congestion.

i have a second similar eSim on my iPhone running without any problems. so i think there is a configurationproblem on the rutc50.

regards

Harry

2

What APN is set? I noticed on my RUTC41 that when the bootstrap eSIM is overwritten for my first eSIM, the APN is not set back to auto (or a fixed APN) and remains something like 360global which is Teltonika’s bootstrap provider. I needed to manually set my APN to the correct one and it connected immediately.

3

i tried the automatic APN setting and the the manual setting with the given APN from provider. both didnt work.

4

Hello,

The reject causes you are seeing in the WebUI appear to be related to the mobile operator rather than the RUTC50 itself.

I kindly ask you to contact your mobile operator and provide them with these reject causes so they can investigate the issue on their side.

For more information about LTE reject causes, please refer to the following resource: LTE Release Causes - Telecompedia

Best regards,