RUT901: no Internet access

NETWORKING SOLUTIONS
1

Hello,

We want to have an Intern access from PC connected to LAN1 and from smartphone by Wifi.

After SIM insertion on SIM1 slot, wizard setup, LAN change to 192.168.2.1, and WAN change to have only mob1S1a1 on top, the webUI status overwiew displays data connection is connected.

My smartphone is configured with RUT901’s wifi, and appears as wireless clients on webUI.

Nevertheless the smarphone WiFi screen displays: RUT901_XXXX Connected(no Internet connection), and on webUI notification “Mobile EMM reject cause: Implicitly detached”.

The SIM runs on another modem, on my smartphone.

2

Hi…

Take a look at

Can be the same issue?

3

Now the webUI notification is: Mobile EMM reject cause: UE identity cannot be derived by the network

The SIM in another modem (Digi IX10) runs correctly, it seems the Teltonika device is rejected by the ISP (Bouygues) ?

4

Hi…

Can you check the APN at “DIGI IX10”?
Teltonika have the same setting for APN?

6

Hello,

You can find explanations for mobile EMM reject causes on this website: LTE Release Causes - Telecompedia.

Regarding your issue:

  1. Auto APN Configuration: Have you set the APN to auto? If not, please enable it and check if the issue persists. If it’s already set to auto, try selecting the APN manually.
  2. Router Reboot: Have you tried rebooting your router? Did this resolve the issue?
  3. SIM Testing: Have you tested different SIM cards in your RUT901? Do they work, or do you also get the same rejection? Are these SIM cards from the same operator?

Additionally, could you please navigate to System → Firmware → Update firmware in the WebUI and share the internal modem firmware version of your device?
Also, ensure your device is operating on the latest RutOS firmware 07.11.3, which can be downloaded here: RUT901 Firmware Downloads.

Best regards,

7

Hello,

I updated the latest RutOS firmware 07.11.3 before posting this ticket.
However, I have not updated the internal modem firmware, I don’t find how to do it, and if I need to do it ?

8

Hello,

Could you please provide responses to the first three questions? It will help us troubleshoot the issue more effectively.

Regarding the internal modem, please share the version you currently have, and I will check if an update is needed.

Best regards,

9

I share the Internal modem firmware version:

  • Model: EC200A-EU
  • FW version: EC200AEUHAR01A19M16_01.200.01.200
10

Thank you for providing the modem firmware version.

I have sent you a form to fill out, and once completed, we will contact you privately regarding this issue. For the ticket ID, please use “11632”.

Best regards,

11

  1. Auto APN Configuration: it was set to auto, i try the manual mode without success.

  2. Router Reboot: done without success

  3. SIM Testing: no success

  • sim Free doesn’t work, always disconnected, no signal
12

The IX10 APN is not the same than Teltonika one.

13

Could you please try using the same SIM card currently in the router with other devices, such as a phone, to test its functionality?

Best regards,

14

Yes, I already did it.
The SIM (bouygues and free) run on smartphone.

15

You should have received an email from us. Please check your inbox.

Best regards,

16

OK. I sse it !