Mobile EMM reject cause: PLMN not allowed

NETWORKING SOLUTIONS
1

Getting this error here after updating the modem FW on an RUTX11. Can anyone provide some insight here?

I am on RUTX_R_00.07.07.1 and the modem FW is EG06ELAR04A07M4G

3

Hi,

It seems like your device is trying to connect to a network it’s not allowed to access. This could be because it’s out of range, your SIM card isn’t compatible, or there’s a restriction on your account.

Here’s what you can do to troubleshoot:

  1. Check Network Coverage: Make sure you’re in an area where your carrier’s network coverage is available.

  2. Restart Your Device: Sometimes, simply restarting your device can resolve temporary network issues.

  3. Check SIM Card: Ensure that your SIM card is properly inserted and compatible with your device and carrier.

  4. Check Carrier Settings: Make sure your device’s network settings are correctly configured for your carrier. You may need to update your device’s network settings or contact your carrier for assistance.

  5. Account Status: Verify that there are no issues with your account, such as unpaid bills or restrictions.

  6. Contact Your Carrier: If you’re still experiencing issues, get in touch with your mobile carrier for further assistance. They can help troubleshoot and identify any specific issues related to your account or network.

Best regards,

4

Think I figured it out. The unit I was testing is an international unit, so I suspect the modem is not compatible with NA sim cards.

5

Hi,

Yes, that’s a common issue. Always ensure that the device is intended for the region where it will be deployed.

Best regards,

6

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