I’m struggling with WiFi connection of my new RUT241. I can see the router WiFi on the mobile devices (smartphone, laptop), but not able to connect (the mobile device disconnects immediately after connecting). The wired LAN works as well as the mobile connection. Another problem: while trying to troubleshoot the problem above, I registered to RMS and I’m not able to connect the router to RMS neither. I followed the instructions, but the router is still saying that the connection state is Down (device is not registered to RMS). The RMS interface is showing the device as not active.
Regarding the WiFi connection, for testing purposes could you please try the following:
Change the radio channel to a different one (e.g., 6 or 11) under Network → Wireless → Radio, 2.4 GHz settings.
Set the country code to your country.
Before testing, check whether your area is not overcrowded with other wireless networks (this can be checked via the Channel analysis feature under Status → Wireless → Channel Analysis), as this can cause heavy interference.
Keep your laptop or phone close to the router during testing.
Also, please ensure the router is running the latest stable or newest firmware version.
Regarding the RMS connection, could you confirm whether you have a sufficient number of credits on your RMS account?
Additionally, is this a new device that has never been registered to RMS before?
Could you provide screenshots with any error messages seen on the device RMS page, including the latest connection logs?
To mention, if not checked yet, there’s a useful RMS connection troubleshooting guide, available here:
Thank you for the update. In this case, to effectively troubleshoot what might be causing these WiFi disappearances, we’ll need to continue this process privately, because sensitive/publicly non-shareable information, such as the troubleshoot file, configurations, logs, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 16007 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a potential solution.