RUT241 in passthrough mode for backup internet connection (high packet loss)

Networking Solutions
1

Hello, I encountered an issue back about two years ago with heavy packet loss when trying to use a RUT240 as a backup internet connection for Ubiquiti UniFi routers, and specifically when the connection is not active but only being periodically checked for connectivity. I started a convo about it but never went anywhere as I didn’t hear from tech support outside of the forum…
Random Packet Loss with RUT240 in Passthrough Mode - NETWORKING SOLUTIONS - Teltonika Community

Anywho, two years later and I’m re-testing this application with a RUT241 running the latest firmware and encountering the same issue again. Any assistance would be greatly appreciated. Thank you

3

Hello,

Thank you for reaching out. In this case, to assist you effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information needs to be gathered. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 14568 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,

4

Thank you very much for the quick reply! I’ll follow-up with you via email.