RUT241 disconnects every 24h

Networking Solutions
1

Hello,
Our RUT241 disconnects automatically just like in this thread: RUT241 reconnecting every 24h

I also followed the steps in this thread, but no luck.

image
image1181×192 18.1 KB

Maybe a coinsidance, maybe not. But I also have a connection with Home Assistant. I connect via modbus to track the daily usage.
Do you have a solution available @Marija?

2

In my case it was resolved by changing operator. They totally denied that is an issue, and it supposed to be normal thing.

With other operator sometimes I get up time without any disconnections for 40+days. So it clearly indicates that nothing is wrong with router and it is operator fault, sadly they didn’t accept that.

4

Greetings, @MartijnvP,

Welcome to Teltonika Community!

To help me investigate this issue further, could you please clarify a few details regarding your connection:

  • Does the connection terminate exactly every 24 hours, or is the timing approximate?
  • Have you tested this with a different provider’s SIM card, and if so, was the behavior the same?
  • Once the device loses connection, does it automatically reconnect, or do you need to reboot or manually reconnect to the network?
  • What firmware version is currently installed on your device?

This information will allow me to better understand the issue and provide more accurate guidance.

I look forward to your reply.

Best regards,
V.

5

Hi Vilius,

I did not try another Simcard, but honestly I don’t want to yet, because the router is hard to reach in our building.
I’m on the lasted firmware:

image
image740×147 9.55 KB

If the device loses connection, it’s back within one minute.

AI summerized the times and date. As shown below, it’s not exactly the same time.

Date Mobile data disconnected Joined LTE network
2026-01-20 15:59:11 15:59:50
2026-01-21 15:56:19 15:56:54
2026-01-22 15:52:32 15:53:04
2026-01-23 15:49:00 15:49:31
2026-01-24 15:47:21 15:47:50
2026-01-25 15:47:16 15:47:46
2026-01-26 15:47:33 15:48:09
2026-01-27 15:47:35 15:48:09
2026-01-28 15:44:00 15:44:35
2026-01-29 15:43:35 15:44:12
2026-01-30 15:39:06 15:39:39
2026-01-31 15:37:20 15:37:49
2026-02-01 15:36:17 15:36:47
2026-02-02 15:36:15 15:36:59
2026-02-02 15:51:53 15:54:38
2026-02-02 15:52:06 16:21:08
2026-02-03 15:49:05 15:49:39
2026-02-04 15:48:54 15:49:32
2026-02-05 15:49:14 15:49:47
2026-02-06 15:49:06 15:49:41
2026-02-07 15:46:10 15:46:39
2026-02-08 15:44:08 15:44:38
2026-02-09 15:44:04 15:44:43
2026-02-10 15:42:15 15:42:51
2026-02-11 15:41:23 15:41:55
2026-02-12 15:41:25 15:41:55
2026-02-13 15:38:40 15:39:18
2026-02-14 15:33:54 15:34:24
2026-02-15 15:32:25 15:32:55
2026-02-16 15:29:19 15:29:55
2026-02-17 15:28:25 15:28:59
2026-02-18 15:23:55 15:24:31

I’ll also post on the providers forum. I’ll let you know if anything changes

6

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17770.

Thank you,
V.

7

Hello,

I have the same problem but with disconnections at 2 hours interval. If you discovered what is the problem and how we can manage with. Please let us know.