RUT240 is online, but not connecting to RMS

[Idontcare]

Hello, I have a certain RUT240 that is online, but unfortunately not connecting to RMS. RMS is enabled.

How to fix that?

[Martynas]

Hello,

Thank you for reaching out.

Could you please try connecting to the router’s WebUI, navigate to Services → Cloud Solutions, and press the Connect button in the top-right corner of the RMS settings window?

Let me know if this helps or if you need any further assistance.

Best regards,

[Idontcare]

Device is on customer site and therefore I cannot troubleshoot easily. But how can this be fixed?

[Martynas]

Hello,

If the RUT240 has an active mobile connection (with a SIM card inserted), you can try sending the following SMS command to the device’s number: “password rms_connect”, where password is your current device admin password, e.g. ‘admin01 rms_connect’.

You can find more useful information on RUT240 Mobile Utilities here: RUT240 Mobile Utilities.

If you have any additional questions or need further assistance, feel free to reach out.

Best regards,

[Idontcare]

Hi Martynas,

Unfortunately our M2M SIM cards don’t have sms enabled. But we checked locally and it jumps back to failure, see screenshot:

And in the RMS it says, that I shall contact Teltonika support (see 2nd screenshot)

How to get this fixed?

[Martynas]

Hello,

Thank you for your update.

To assist you further with the issue, could you please confirm the following points:

1. Available Credits: Does your company have sufficient credits available to add this device?
2. Private APN: Are you using a SIM card with a private APN?
3. Device Registration: Can you confirm that the device is not registered under another company’s account?

Additionally, could you connect to the router’s CLI (instructions) via WebUI and try executing this command:

/etc/init.d/rms_mqtt restart

Looking forward to your response so we can troubleshoot this matter effectively.

Best regards,

[Idontcare]

Thanks for your reply, my answers:

1. Yes, sufficient credits available
2. APN is accessible, which shows all the other active routers
3. yes, I can confirm this. But maybe this leads us to the reason. Because I did a firmware update and only afterwards the router did not connect any longer to RMS. Then I deleted the router and added it again, without success.