RUT240 is online, but not connecting to RMS

Hello, I have a certain RUT240 that is online, but unfortunately not connecting to RMS. RMS is enabled.

How to fix that?

Hello,

Thank you for reaching out.

Could you please try connecting to the router’s WebUI, navigate to Services → Cloud Solutions, and press the Connect button in the top-right corner of the RMS settings window?

Let me know if this helps or if you need any further assistance.

Best regards,

Device is on customer site and therefore I cannot troubleshoot easily. But how can this be fixed?

Hello,

If the RUT240 has an active mobile connection (with a SIM card inserted), you can try sending the following SMS command to the device’s number: “password rms_connect”, where password is your current device admin password, e.g. ‘admin01 rms_connect’.

You can find more useful information on RUT240 Mobile Utilities here: RUT240 Mobile Utilities.

If you have any additional questions or need further assistance, feel free to reach out.

Best regards,

Hi Martynas,

Unfortunately our M2M SIM cards don’t have sms enabled. But we checked locally and it jumps back to failure, see screenshot:

And in the RMS it says, that I shall contact Teltonika support (see 2nd screenshot)

How to get this fixed?

Hello,

Thank you for your update.

To assist you further with the issue, could you please confirm the following points:

  1. Available Credits: Does your company have sufficient credits available to add this device?
  2. Private APN: Are you using a SIM card with a private APN?
  3. Device Registration: Can you confirm that the device is not registered under another company’s account?

Additionally, could you connect to the router’s CLI (instructions) via WebUI and try executing this command:

/etc/init.d/rms_mqtt restart

Looking forward to your response so we can troubleshoot this matter effectively.

Best regards,