Rut240 is online but not connecting to rms

[Idontcare]

Hi, Unfortunately the previous ticket got closed before it got solved:

RUT240 is online, but not connecting to RMS

Thanks for your reply, my answers: Yes, sufficient credits available APN is accessible, which shows all the other active routers yes, I can confirm this. But maybe this leads us to the reason. Because I did a firmware update and only afterwards the router did not connect any longer to RMS. Then I deleted the router and added it again, without success.

Can we please continue the discussion here?

Q: a certain RUT240 that is online, but unfortunately not connecting to RMS. RMS is enabled. How to fix this?

[Martynas]

Hello,

Could you confirm if you’ve already tried factory resetting the device and restarting the RMS service using the command:
/etc/init.d/rms_mqtt restart, as suggested in the previous topic?

Additionally, please ensure that when adding the device to RMS, you select the RUT device type and double-check that there are no typos in the S/N and MAC address fields. It’s also worth confirming that the device isn’t already added to your company.

If the issue persists, I’ve sent you a form to fill out – please use “9834” as the ticket ID. Once submitted, we’ll contact you privately to troubleshoot this issue further.

Best regards,

[Idontcare]

Factory Reset is unfortunately not an option, since it requires to send a technician on site. I’ll try to restart RMS remotely via

/etc/init.d/rms_mqtt restart

If that does not work, I'll file the the form