Dear all
Same issue apear again after over 1 month working:
RMS status - SMS answer: Disconnected, Protocol error
Status after reboot: Router name - RUT200; WAN IP - x.x.x.x.
; Data Connection state - Connected; Network type - LTE; Signal Strength - -47; New FW available - No;
Hello,
Thank you for reaching out regarding the issue with your RUT200 router.
Could you try sending the following SMS commands and see if it resolves the problem:
<admin password> rms_offWait a few moments, then send:
<admin password> rms_on
<admin password> rms_connect
Alternatively, this can be done via the WebUI:
Furthermore, if an Authentication Code was required, could you confirm whether it was correctly inserted through the WebUI? If possible, please provide a screenshot of the Services → Cloud Solutions page for further review.
Best regards,
After 6~7h self connected to RMS:
But can’t open WebUI and Dahua P2P is still offline, other services working correctly.
Any ideas?
Hello,
Thank you for the update.
Did you generate a new WebUI connect link, or were you using an older one that might have expired? If not, please try generating a fresh link to access the WebUI.
Additionally, if not done yet, could you try attempting a hard reboot of the device by disconnecting and reconnecting its power cable?
You can also find useful information about the RMS Connect remote access feature here: RMS Remote Access.
Let me know if that helps or if the issue still persists.
Kind regards,
New fresh and active link but can’t connect to WebUI.
Soft reset (using power on/off) not solving issue.
Sometimes factory reset by SMS command fix this, but after some time issue apear again.
Most important is why Dahua (IP monitoring) is not working, but alarm (Satel) and Huawei PV plant monitoring are working correctly same time.
In another location I have RUT240 - same configuration and and there is no issue.
I did “factory” by SMS but same issue.
RMS: Disconnected, protocol error
How I can solve this issue remote?
Dear @Martynas can you help me regarding this issue?
Thank you for sharing…
Hello,
If you performed a factory reset on the device, you will need to re-register it to RMS. When adding the device, if the Authentication Code is displayed, you must input it manually. This can be done either through the WebUI or via SMS commands.
To input the authentication code via SMS, use the following commands:
<admin_password> uci set rms_mqtt.rms_connect_mqtt.auth_code=<your_auth_code>
<admin_password> uci commit rms_mqtt
If you require further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
In my case no authentication code wasn’t needed before. I removed device and added again. Same issue - can’t connect to RMS.
After long time:
Thank you for your update.
To troubleshoot and investigate your issue further, we’ll need to reach out to you privately. I’ve sent you a form to fill out—please use “11030” as the ticket ID when completing it. Once submitted, we’ll contact you via email to assist in resolving this issue.
Kind regards,
@Martynas Done
