Hello @verbiesteti ,
Please confirm if you have followed all the steps provided in this forum thread. If not, kindly try them and let me know if it helps.
If the issue persists, please check the “Connection state” shown in the WebUI on the RMS configuration page. Alternatively, you can check the RMS status via SMS by sending <router_password> rms_status, and let me know the result.
Best regards,