We have ~90 RUT240/241. Right now, half of these are shown as offline in RMS, even though they are still transmitting data from their connected devices, and responding to text-messages.
It seems the RMS connection log is getting spammed with:
Event
Status code
Created at
Closed authentication prematurely.
111
2024-11-03 08:16:42
Closed authentication prematurely.
111
2024-11-03 08:15:07
Closed authentication prematurely.
111
2024-11-03 08:14:02
Device was not authenticated yet.
116
2024-11-03 08:14:02
Closed authentication prematurely.
111
2024-11-03 08:10:54
The device is redirected to the authentication system.
0
2024-11-03 08:09:48
Closed authentication prematurely.
111
2024-11-03 08:08:20
Closed authentication prematurely.
111
2024-11-03 08:07:56
Device was not authenticated yet.
116
2024-11-03 08:07:56
Closed authentication prematurely.
111
2024-11-03 08:05:37
Closed authentication prematurely.
111
2024-11-03 08:04:57
Device was not authenticated yet.
116
2024-11-03 08:04:57
Closed authentication prematurely.
111
2024-11-03 08:01:08
The device is redirected to the authentication system.
20
2024-11-03 08:00:32
The device is redirected to the authentication system.
0
2024-11-03 07:57:10
Switching to long authentification method!
112
2024-11-03 07:52:55
Closed authentication prematurely.
111
2024-11-03 07:52:55
The device is redirected to the authentication system.
0
2024-11-03 07:47:34
Switching to long authentification method!
112
2024-11-03 07:41:30
Closed authentication prematurely.
111
2024-11-03 07:41:30
The device is redirected to the authentication system.
0
2024-11-03 07:38:14
Closed authentication prematurely.
111
2024-11-03 07:37:19
The device is redirected to the authentication system.
Common for all is that it started around 0730 CET this morning.
We need to be able to access these routers urgently.
My trust in the Teltonika service offering is being shaken on top of the much too long maintenance period the other day.
same here. Half of my routers have the red dot but I can’t reach
the green ones either. I tried SMS command “rms_off” and after
a couple of minutes “rms_on” and now this one went red too.
Following recent maintenance, we encountered unexpected issues with connections from devices using older firmware versions, initially identified as versions prior to 07.07. The system experienced difficulty managing the abnormal connection attempts from these devices, leading to unstable connectivity across the platform.
Over the weekend, we implemented a temporary solution to stabilize the system while our team continues developing a more robust, long-term fix. This has allowed many devices to reconnect, though full operational performance has yet to be fully restored.
For critical devices, a potential temporary workaround is to retry connecting to RMS through WebUI, CLI, or SMS commands where applicable.
We sincerely appreciate your patience as we work to resolve this issue as quickly as possible. Further updates will be shared when system stability is fully achieved.
Please confirm if you have followed all the steps provided in this forum thread. If not, kindly try them and let me know if it helps.
If the issue persists, please check the “Connection state” shown in the WebUI on the RMS configuration page. Alternatively, you can check the RMS status via SMS by sending <router_password> rms_status, and let me know the result.
