Hello Leon,
Please try forcing the connection from the device to the RMS instead of waiting for the device to make an automatic connection attempt:
For: FW 07.x (RutOS)
- If the device is accessible physically, login to the WebUI, and Navigate to Cloud Solutions → RMS. And click “Connect”.
- Or send an SMS command to force reconnection: “ rms_connect” and wait for a minute. More about sending SMS commands: RUT950 Mobile Utilities - Teltonika Networks Wiki
For: FW 06.x (Legacy)
- Or send an SMS command to do a service restart and reinitiate connection: “ monitoringoff” and after a few moments “ monitoringon”. More about sending SMS commands: RUT950 SMS Utilities (legacy WebUI) - Teltonika Networks Wiki
You may need to send multiple reconnection commands for the device to become online.
After doing the mentioned actions, please tell us if the situation changes.
Best regards