Good day
We have 130 teltonikas offline. I see a lot of threads with the same issue. Please give us an update urgently, so we can revert it back to our customers.
kind regards,
Leon Lourens
082 820 7944
Octopi Smart Solutions
Good day
We have 130 teltonikas offline. I see a lot of threads with the same issue. Please give us an update urgently, so we can revert it back to our customers.
kind regards,
Leon Lourens
082 820 7944
Octopi Smart Solutions
Good day,
As of the most recent update around 12 pm (GMT+2), the device connection limit has been removed. Our developers are seeing significant improvements in connection stability. Could you please check if your devices have started re-connecting to RMS?
Best regards,
Hi Martynas
No improvement at all, we are still at 128 devices offline.
kind regards,
Leon Lourens
082 820 7944
Hello,
Earlier today, we implemented another update that is meant to solve the initial connection issue. Devices should now connect to the system as usual. Any instances of devices not connecting to the system needs to be analyzed and troubleshooted separately.
Please clarify, are your devices currently still not connecting to the system? Connection logs can be checked in the Device → View connection logs menu.
In cases where devices still have trouble connecting to RMS, further troubleshooting steps may help resolve the issue:
<admin password> rms_status;
<admin password> rms_off;
wait a few seconds, then send <admin password> rms_on;
<admin password> rms_connect;
/etc/init.d/rms_mqtt restart
If these steps do not resolve the issue, further troubleshooting may be required. For this, I’ve sent you a form to complete. Please use Ticket ID: 10225 when filling it out. Once submitted, we’ll reach out to you directly to assist with troubleshooting in more detail.
Best regards,
Hi
I have logged the ticket but no feedback.
We are having 135 devices offline this morning. This is becoming a huge problem.
Kind regards,
Leon Lourens
Hello Leon,
Please try forcing the connection from the device to the RMS instead of waiting for the device to make an automatic connection attempt:
For: FW 07.x (RutOS)
For: FW 06.x (Legacy)
You may need to send multiple reconnection commands for the device to become online.
After doing the mentioned actions, please tell us if the situation changes.
Best regards
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