OTD500 Unable to delete eSIM profile from O2 Germany/Telefonica

NETWORKING SOLUTIONS
1

Hi!

I’m not able to delete O2 Germany/Telefonica eSIM profile. Problem seems to be the same as here: RUTM52 - eSIM-Profile can not deleted

Web UI shows no error and confirms deletion but the eSIM profile still remains in inactive state. :slightly_frowning_face:

Can someone help?

Regards,
Andreas

3

Greetings Andreas,

Thank you for reaching out. This issue has already been identified and known by our R&D team, and a fix is expected to be included in the RutOS 7.13.4 firmware release, which will be available soon.

Please let me know if you have any other questions or if you require an urgent solution in the meantime.

Best regards,

4

Hi Martynas!

Thanks. Good news. Any idea when the new Firmware is available? Plan was to deploy the OTD500 on customer’s site tomorrow.

Regards,
Andreas

5

Ok, new FW available. This was quite fast. :sweat_smile:
Now everything works as expected. Thanks! :smiling_face_with_three_hearts:

6

Thank you for the update. Great to hear everything’s fine now! :blush:

Don’t hesitate to reach out if you need anything else.

Kind regards,

7

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