Hello, I installed a German O2 eSIM. Unfortunately, it remains inactive.
Unfortunately, I can’t delete the eSIM profile either. Delete doesn’t work. Even after a factory reset, the profile is still there.
Can I delete it via the CLI if it doesn’t work in the GUI?
best regards
Torsten
To delete eSIM profile you need internet connection, also check Pending notifications and if some available process notifications.
My RUTM52 has an internet connection via Wi-Fi. Before installing the eSIM, I also used it to update the firmware to the latest version, dated March 6, 2025. No information or notifications are available.
So when you try to delete eSIM profile, what error message is shown? ‘Failed to delete eSIM profile’ or something different.
When performing reset to factory defaults all eSIM profiles should be deleted, https://wiki.teltonika-networks.com/view/RUTX50_Maintenance#Reset_Settings.
Hello,
Could you please provide a screenshot of the error message that appears when trying to delete the eSIM profile?
Or is there no error displayed at all?
Best regards,
There’s no error message.
I won’t pursue this further and will cancel my purchase of the device.
Hello,
Please let me know if you would like to investigate this issue further. If so, I can send you a form for private communication.
Best regards,
OK - we can still try to solve the problem.
The fact is and problem one: Even with today’s current firmware, an eSIM from the German O2 is displayed as inactive. According to O2, the SIM is activated. So the RUTM52 can not be used with germen O2 eSim.
Problem 2: These eSIM profiles with the inactive status cannot be deleted either.
Clicking Delete results in the message “eSIM profile has been deleted” - but it still exists, and I can delete it as many times as I like - without success.
Hello,
I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. Please use ‘12759’ as the ticket ID.
Best regards,
Hello, i have filled out the form.
Thank you! You should receive an email from us shortly.
Best regards,
hi all,
is there already an update on this topic? 
Hello - I uploaded a troubleshoot file to teltonika.
okay thanks for the update.
Could you post if there will be a solution!?
Br Ben
The link to the test firmware you sent me via email is incomplete. Please send the complete link.
With ttodays test firmware both problems are solved.
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