Hello, I installed a German O2 eSIM. Unfortunately, it remains inactive.
Unfortunately, I can’t delete the eSIM profile either. Delete doesn’t work. Even after a factory reset, the profile is still there.
Can I delete it via the CLI if it doesn’t work in the GUI?
best regards
Torsten
To delete eSIM profile you need internet connection, also check Pending notifications and if some available process notifications.
My RUTM52 has an internet connection via Wi-Fi. Before installing the eSIM, I also used it to update the firmware to the latest version, dated March 6, 2025. No information or notifications are available.
So when you try to delete eSIM profile, what error message is shown? ‘Failed to delete eSIM profile’ or something different.
When performing reset to factory defaults all eSIM profiles should be deleted, https://wiki.teltonika-networks.com/view/RUTX50_Maintenance#Reset_Settings.
Hello,
Could you please provide a screenshot of the error message that appears when trying to delete the eSIM profile?
Or is there no error displayed at all?
Best regards,
There’s no error message.
I won’t pursue this further and will cancel my purchase of the device.