Hello,
Apologies for any inconvenience this issue may have caused. I have sent you an email from a different inbox—could you please confirm if you received it?
Best regards,
I received an email from the support team today shortly before your message.
In any case, someone replied shortly before you did.
I have installed the required software.
The appointment is today at 12 noon Spanish time.
14 support time.
Thank you very much, first of all I hope everything works.
Greetings Krishna Mick
The issue was caused by a static IP address being set on the PC’s Ethernet interface instead of using automatic (DHCP) settings.
As a result, the PC was assigned an IP address that was not in the same subnet as the router, preventing access to the WebUI.
The issue was resolved by configuring the Ethernet interface to obtain an IP address automatically. After this change, the PC received an IP in the same subnet as the router, and access to the WebUI was successfully restored.
Best regards,