I cannot log into the RUTX12

NETWORKING SOLUTIONS
1

Hello, help me please,

the router ran without any problems.

In the course of replacing a German sim card with a Spanish one, I did a system update.

It ran for an infinitely long time.

I cancelled it.

Logged in several times afterwards.

Several times, so my interruption did not cause any problems, at least when logging in.

The router was set to Eng by D again - very annoying.

there were errors in all possible places.

The sim card was blocked.

Restarted it in the smartphone.

Put it in.

Entered the sim pin number.

Accepted.

Nothing worked.

Rebooted.

Now I can’t log in to the router despite having the correct access data.

What do I do now?

What is going on?

Please help me urgently.

3

Hello,

Are you able to access the router’s WebUI via LAN (using an Ethernet cable or WiFi)?

Best regards,

4

Hello,
Thank you for getting in touch.
I can only connect via Wifi - that I connect to the router via 192.168.1.1 - is that WebUi?
My mac dont have ethernet.

I have rebooted the router via the web platform and in the meantime also via the plug button on the front of the router.
I have checked it with Safari and firefox.
I always get the same message ‘Invalid username and/or password! Please try again.’

greetings Krishna

5

Hello,

192.168.1.1 is the default IP address for the router’s WebUI.

Could you please try resetting the router to factory defaults as described here? After resetting, try logging into the WebUI using the username “admin” and the password provided on the back panel of the router.

Let me know how it goes!

Best regards,

6

it possible to connect mac with amazon firestick - then i have ethernet. Is this a possibility ?

7

You can use WiFi.

Best regards,

8

sorry, can you help me with my connection problem?

9

Sure, I’m here to help. Could you please reset your device, and once that’s done, try logging in using the default credentials?

Best regards,

10

Power off.
Needle button on the front of the device.
Firefox
Password from bottom of device
admin01
Does not work: Invalid username and/or password!
Please try again.
I have tried this several times while waiting for your reply.

11

The reset button should be pressed for at least 12 seconds (by default), and the device will perform a factory reset and reboot. The signal strength LEDs indicate the elapsed time while holding the reset button. The start of the factory reset will be indicated by the flashing of all 6 signal strength LEDs.

Could you please confirm if, after performing these steps, the LEDs behave as described above?

Best regards,

12

Yes, they have done so.
have done it twice
Did not work.

Additional information
I have not inserted the SIM card.
Nord Vpn is switched off
firefox does not accept the router connection
ignore this - router page is established

13

I have redone it twice in response to your previous question.
firefox quit.
Restarted.
dialled into the router again.
what amazes me is that the router does not offer _2g despite the factory setting - only _5g

14

Hello Marija,
I assume you cannot log in to solve the problem from your location.
Can you please give me a repair address in Germany where I can send the device after my return from Spain.
This is the best way to get the device working again.
I suspect that I am not the only one with this problem.
As it is a software problem, this is beyond my responsibility.
I look forward to receiving your address and wish you all the best.
With kind regards
Krishna Lahoti

15

Hello,

If the LEDs behaved as described, the device should have been successfully reset to factory settings.

Have you tried logging in after the reset? Does it still show that the credentials are incorrect, or are you encountering a different error?

Best regards,

16

Hello Marija,
I paid very close attention to everything yesterday.
Switched off the VPN.
Entered the password via c+p and single entry.
I reconnected to the router again and again.
Restarted Firefox several times.
Tried Safari.
Changed the password from admin1 to admin01.
I have just tried it again.
Please send me a repair mail address.
I will then send in the router in May.
That’s the only option, isn’t it?
Regards

17

Please, is this the adress for the hardware support?
TELTONIKA NETWORKS

K. Baršausko st. 66, LT-51436, Kaunas, Lithuania
?

18

Hello,

If you are unsure whether the device has been successfully restored to factory settings, you may try performing a firmware upgrade via the bootloader menu. This feature allows you to update the firmware and reflash the device, which may help resolve the issue.

You can find step-by-step instructions for upgrading RUTX12 firmware via the bootloader menu here: RUTX12 Device Recovery Options

After completing the upgrade, please check if you can log in to the device using its unique default password.

If the issue persists, please let me know, and I will send you a form for private communication.

Thank you for your cooperation.

Best Regards,

19

Hello,
all well and good.

You realise that I am an amateur.
I understand it technically - but not completely.
I am not a system technician.
I don’t have an Ethernet connection on my mac.
As I mentioned yesterday, I have an Amazon Fire Stick with Hdmi and Ethernet connection that fits my Mac.
But this is not intended for this at all.
If my Mac gets damaged, that’s my problem.
Does it work with Mac OS 15.1?
I think it’s better if you do that, don’t you?
Regards

20

is it possible with mac OS

21

Hello,

Unfortunately, we can only accept the device for repair or replacement if it is a hardware issue and none of the recovery options have helped. Additionally, if the issue is confirmed to require device repair, we cannot process it directly via the forum—you should contact your reseller for further assistance.

I still recommend trying to access the bootloader menu, as it should completely reset the device, allowing you to log in with the default password. Is there any Windows PC available on which you could try this? Or perhaps it’s possible to get an Ethernet adapter for your Mac?

Best regards,