FMC003: Reconnecting to the server immediately after the connection is lost

[dexif]

I need to configure FMC003 so that it reconnects to the server immediately after the connection is lost. How can I do that? I set the Open Link Timeout to 120 seconds. But after the connection is broken, the device does not connect to the server until the Data Recording Timeout occurs

[dexif]

The main idea is that the tracker must always be connected so that I can send it a command at any time through the connection.
This issue is faced not only by me but also by our clients. Additionally, I have seen posts about this problem on this forum.
for example:

FMB 130 Open the link again

Hello everyone! I own an FMB 130 + Can Control device. Due to the possibility of sending commands at any time, whether the vehicle is stationary or in motion, I have a configuration that keeps the connection constantly open. The OpenLink Timeout is set to 259,000, and I’m sending a ping to the server every minutes. However, due to issues with the internet or other reasons, sometimes the connection between the device and the server can drop, and when this happens, the device doesn’t send new data…

FMC234 keeping it connected to server

I’m forced to configure the FMC234 via the server (Fles.pi) with commands, as I don’t have a way of connecting directly to the device (No windows computer). Everything I’ve tried to keep the connection open doesn’t seem to work, only way is to set the voltage so it triggers movement and keep the unit communicating. If I send a command when not doing the above, it takes an hour before the unit wakes up and commands are received. Now this could just be normal behaviour so just want to check if …

[Maynard]

Hi

Maintaining the link open depends on the network availability and device configuration , you can also enable the network ping to prevent the link for being close by the network provider,

Wiki page: FMC130 GPRS settings - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

Best Regards
Maynard C

[dexif]

I know about this setting. However, my colleagues and I have tried various combinations of ping, open link, and data recording. Despite these efforts, the device does not restore the connection until it needs to upload messages. There are no issues with the Internet. The devices simply do not attempt to reconnect to the server after the server has disconnected from them.

[Maynard]

Hi,

Thank you for your feedback, kindly contact your sales manager or create an HD ticket to report this issue.

Please provide the following.

1. Device IMEI.
2. Configuration file.
3. Device Logs,
4. Device Mobile Number.
   5.Etc.

Best Regards
Maynard C.