Firmware 719.2 Issue

Networking Solutions
1

Hello All,

Since the latest update of firmware from 719.1 to RUTM_R_00.07.19.2_WEBUI.bin WiFi calling doesn’t work.

Tried both SIM in either slot on EE / Vodafone Network UK.

719.1 did work perfectly.

I think another update is needed to rectify this issue?

:frowning:

3

Greetings, @Teknology,

Thank you for your message,

To help me troubleshoot this more accurately, could you describe the exact testing steps you’re performing? Once I understand how you’re reproducing the issue, I can attempt the same procedure on my side and escalate it to our R&D team if necessary.

Looking forward to your reply.

Kind regards,
V.

4

Hello,

I have 3 different mobile phones and WIFI calling doesn’t work on multiple mobile networks while using the WIFi on the RUTM30

You dial any number outbound,the call hangs on for 10 seconds then disconnects.

Then directly from the phone WiFi calling switched off,the call get connected to the mobile network.

Before with 719.1 firmware it worked perfectly.

I think this a firmware issue.

Regards

Teknology

5

Greetings,

Thank you for your follow-up message,

I have forwarded this issue to our R&D team for further analysis. In the meantime, I recommend switching to the latest stable firmware version, which is currently 07.18.3. You can download it from the link below:

Since 07.19.2 is the newest release, unexpected behaviour may occur, and using the stable version helps ensure consistent operation while the investigation is ongoing. Our R&D team will review the issue and work on a fix as soon as possible.

Thank you for your understanding.

Kind regards,
V.

6

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16612.

Thank you,

V.

7

Not sure if this is related but SMS utility has stopped working on version 18.3 for me on RUTX50 routers

8

Greetings, @Teknology,

I hope this message finds you well.

I have sent you an email containing the form. Could you please confirm that you have received it?

@0chriswright, your issue was addressed in a separate thread:

I look forward to your reply.

Warm regards,
V.