My SIM provider is T-Mobile. They have confirmed the SIM is active and transmitting. The status page for mobile shows cell tower information. The mob1s1a1 is not connecting, not working.
I have updated the firmware for the device and the modem. They show as up to date.
Hello,
Could you please share a screenshot of the Status → Network → Mobile page?
Best regards,
I have the APN set to T-Mobile (fast.t-mobile.com)
Seems it can’t connect to operator, try to change PDP type to IPv4 on mob1s1a1 interface.
Additionally if previous step doesn’t work, try to perform operator scan to check if T-Mobile is available in list and select it as manual operator: https://wiki.teltonika-networks.com/view/RUTX11_Mobile#Manual_operator_selection
Thank you for the response, lemondude. I did what you suggested, but not much changed. Is the mobile network code 410 an issue? I know that T-Mobile is 260.
According to Wikipedia 410 mobile network code is for AT&T: Mobile network codes in ITU region 3xx (North America) - Wikipedia
As I mentioned you should try perform operator scan (also could you share results?) and select available T-Mobile operator.
by choosing to “deny roaming,” and I selected a specific band, 260 is now appearing. Data Connection State is still disconnected.
Hello,
Thank you for sharing the screenshot.
Could you please try the steps provided here: Rut956 Operator state N/A Limited service - #3 by Marija and let me know if there are any changes or if you are still experiencing this issue?
Best regards,
The operator, T-Mobile, has confirmed the SIM can be seen on their end, active and on the network. The IMEI is not blocked.
Only one band ever shows on the status screen, currently LTE B12.
I would like to also point out that the signal strength on the physical device never lights up. The light just moves between 2g, 3g, 4g, and never stops.
Hello,
Have you properly connected the antennas at a 90-degree angle?
Have you tried setting a custom APN?
Have you tested the SIM card in a different device?
What were the results?
Looking forward to your response.
Best regards,
[quote=“Marija, post:14, topic:12467”]
Have you properly connected the antennas at a 90-degree angle? Yes, the antennas are correctly installed and I have tried all positions.
Have you tried setting a custom APN? Yes, as I stated in the string, and can be seen answering lemondude, I have the APN for T-Mobile enteredd.
Have you tested the SIM card in a different device? Yes, I have plugged the SIM into an older phone, and I was able to access the web, browse Craigslist, and yes I was only using the sim data, not wi-fi on the phone.
I think the issue is the router.
Could ports be an issue? If I cannot get this resolved very soon, I will have to return the RUT241.
Hello,
Could you please check the following:
Verify the IMEI Status:
There is a possibility that the device’s IMEI is blocked by the operator. Please confirm this with your cellular provider.
Check the PDP Type:
Go to Network → WAN → <mobile_interface> → Edit in the WebUI.
Under mobile interface settings, ensure the correct PDP type is selected based on your provider’s network requirements. The available options are:
Best regards,
This has all been done, previously.
Hello,
I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. For the ticket ID, please use “12467”.
Best regards,
Hi, I have not received a form. I have not received an email with an attachment.
Hello,
I have sent the form again to the email address you registered with on the community forum. Please also check your spam/junk folder for the email.
Let me know if you have received it.
Best regards,
