Data connection shows “Disconnected”

[611pine]

I have received the form link, and I have filled it out. Thanks!

[Marija]

Hello,

Thank you! You should receive an email from us shortly.

Best regards,

[packeteer]

I have a similar issue with Telstra in Australia. It seems to be an issue with 5G. If I lock to 4G then it works fine.
fwiw, I tried Auto and Manual APN, and also replaced the SIM.

Firmware details attached:

any ideas?

[Marija]

Hello @packeteer,

Your issue seems to be a bit different, more similar to the one described here: RUTX50 goes SIM24 - #12 by tgv_boost. Could you please check the provided topic and comment under it if your issue is similar?

If your issue is different, please create a separate topic.

Thank you.

Best regards,

[packeteer]

hmm, my issue seems to be similar. I will try the troubleshooting steps listed in that post.