Urgent:
after updating our RUTX11 from RUTX_R_00.07.08.3 to RUTX_R_00.07.09 all WLAN Clients on the RUTX11 AP cannot connect anymore. Our Remote Observatory is not controllable any more.
We use an AP (SSID: Astr…) and a Client (SSID: Tran…) as upstream to the Internet. After upgrade, all Wireless clients in the 2.4GHz lost their connection permanent. The upstream works. Switching on/off or reboot does not solve the problem. A rollback to the latest working firmware is not possible, because it says, that the config cannot be kept.
I was able to transfer some of our devices to 5GHz, but our main controller is lost.
Thank you for your patience regarding this matter. I have checked our systems and confirmed that this issue has been duly registered. Our engineering team is actively working on a resolution, and we expect to address this problem in the upcoming software updates.
I apologize for the inconvenience this has caused and appreciate your understanding,
I would recommend using version 07.08.3 for now if you haven’t updated to 07.09 yet. If you have already updated and there are no significant configurations that would be affected, consider downgrading the device. The issue is known and will be resolved in the upcoming updates. Thank you for your understanding and patience.
Thanks for your reply, it is good to hear, that you will fix this issue in upcoming releases. A downgrade is not good, because a dialog windows says that I will lost all my config, and I guess I lost my device. It is hundred kilometers apart.