Where download the firmware for quectel modem?

NETWORKING SOLUTIONS
1

Hi to all,

I must try the modem recovery procedure for my rut955 quectel module, desrupted by failed modem_updater procedure.

where i can find or download the modem firmware?

The latest fw in modem is EC25EUGAR06A09M4G_01.200.01.200

Thank in advance

Clo

3

Hello,

Could you clarify the reason for upgrading the modem firmware? What was the primary goal of the upgrade, and did you have the option to update it through the WebUI?

Additionally, could you let us know what error occurred during the upgrade procedure? Finally, did you have the SSHFS package installed via WebUI (System → Package Manager)?

Best regards,

4

In some areas i’ve problem to connect to 4g. In the same place with more recent 955, same operator, same configuration the 2nd have no problem.

The webui don’t show any latest fw.
I’ve started the upgrade procedure via cli, with modem_updater -i “id” -v “version”. After a while the ssh stopped and the procedure fail.

So the modem is unreachable. I found the “Teltonika RUTX device: Modem Firmware Recovery.pdf” procedure and i wanna try to see if is possible to recovery the modem.

Thank in advance.

Clo

5

the sshfs package is installed.

6

Hello Clo,

In this case, I have sent you a form to fill out. For the ticket ID, please use 10155. Once you submit the form, we will contact you privately to assist with troubleshooting your modem upgrading issue.

Best regards,

7

Hello,

Thank you for submitting the form. Unfortunately, we were unable to send a response to the email address you provided. Could you please check on this from your side? It may be related to your inbox settings, blocking or rejecting our emails. Alternatively, you might contact your IT administrator to help resolve the issue.

Best regards,

8

I’ve resend the form. However i receive the community reply to the same mail provided in form.

Tia

9

If I understood correctly, you received our email with the modem firmware attachment? Could you try replying directly to that email?

10

No i haven’t receive any mail with firmware, maybe antispam. Try to resend it with a zip password protected.

11

Ok, received mail with firmware, download, unzipped and follow the procedure: this is the result:

root@Teltonika-RUT955:/# cd /mnt/sda1/
root@Teltonika-RUT955:/mnt/sda1# ls
System Volume Information md5.txt
contents.xml update
root@Teltonika-RUT955:/mnt/sda1# cd /
root@Teltonika-RUT955:/# modem_updater -i 1-1.4 -p /mnt/sda1/EC25EUGAR06A11M4G -
f
Command failed: Not found
[INFO]found MODEM_N:
Command failed: Not found
[ERROR] Failed to find modem.
root@Teltonika-RUT955:/# lsusb
Bus 001 Device 001: ID 1d6b:0002
Bus 001 Device 003: ID 04b4:0006
Bus 001 Device 005: ID 05dc:a83a
Bus 001 Device 002: ID 05e3:0610
Bus 001 Device 004: ID 05c6:9008
root@Teltonika-RUT955:/
root@Teltonika-RUT955:/# modem_updater -g
Command failed: Not found
Modem List:
Command failed: Not found
root@Teltonika-RUT955:/#

I think modem is gone.

12

Hello,

If you’re now able to receive our emails directly, there’s no need to continue through the forum –you can reach out to us privately by replying to our email.

Regarding the modem firmware upgrade issue, we’ll need to arrange a remote session to assist with recovery. Further details will be provided in a private email shortly.

Please reply to our next email privately so we can proceed.

Best regards,

13

after a little search i’ve solved reflashing modem firmware with this command:

quectel_flash -f /mnt/sda1/EC25EUGAR06A11M4G_01.200.01.200

and modem is return to life

Thanks to all teltonika staff for precious support.

Clo

14

Hello,

I’m glad to hear the modem firmware reflash was successful and your device is back online. Thank you for letting us know, and feel free to reach out if you need any further assistance.

Best regards,

15

@Martynas Where can I find version 1.2 or 1.4.9 of quectel_flash (QFlash) please? I am trying to revive a dead modem in RUTX11 fhat is stuck in EDL mode. V2.0 of quectel_flash is bugged in some way and hangs during the flash.

Thank you

16

Hello,

We don’t have access to any specific versions of the Quectel Flasher tool. However, to assist with your modem recovery, please ensure that the modem firmware file is mounted on an external USB flash drive (mounted as /mnt/sda1).

If you continue to experience issues with the modem upgrade process, the most efficient way to assist would be by scheduling a remote session. If you’d like to proceed, please fill out the form we sent to you, for the ticket ID use “10156”. Once submitted, we’ll contact you privately with further instructions for the session.

Best regards,

17

Thank you, I’m not on site so inserting a USB drive is going to be difficult. I hope we can do it via sshfs or cooying the files to /tmp

I have filled out the contact form and await further instructions.

18

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