Hi there, I am having issues using the WebUI CLI interface on some TRB devices where after navigating to System → Maintenance → CLI with window waits to connect but then closes. [image] [image] Every time I click the ‘Connect’ button the cursor flashes then returns to the second image. Checki…

I have encountered the same issue as you with the CLI in WebUI. I am using a private APN and connecting to the router through its static IP with port 10000 as an external portforward. Usually we could access the CLI directly through the WebUI while on port 10000 (HTTP), but something changed at s…

Hello, Alan, To resolve the issue, please check whether local or remote access to both the CLI and SSH has been disabled. To do so, please follow these steps: System>Administration>Access control. [image] If the options are disabled, please enable them and let us know whether the issue gets res…

Hi Laura, Many thanks for getting back to me. The below is a screen shot from one of the devices. I haven’t changed the configuration from old firmware to current firmware and I know that configuration worked previously. [image] I would have expected the local WebUI CLI to work with that configu…

Hello, Alan, Thank you for your response. In this case, could you clarify whether you have installed any third-party OpenWRT software on the device? Moreover, do you have any way to reach the device? If so, please try running this command: /etc/init.d/uhttpd restart via the command line. This wou…

Hello Laura, I can confirm that the affected devices have only received firmware (OpenWRT) from your downloads section. All the affected devices are out in various remote locations and are accessed through an OpenVPN connection. I have been using this setup for a couple of years with no significan…

Hello, Alan, Thank you for your informative response. In this case, please try lowering the MTU value of the mobile interface, as it is possible that the issue is being caused by this. You can do so by following these steps: Network > WAN > click edit next to your mobile interface > Advanced sett…

Hello Laura, Thank you for the suggestion, unfortunately having tested it on the RUT206 it hasn’t resolved the issue. I have downloaded the troubleshoot files and submitted the support form. Thanks, Alan

Hi There, Just confirming that this hasn’t been resolved, and I notice another post similar to mine here. [image] RUTX50 CLI Broken Issue Same problem as WebUI CLI closing connection It segfaults and no configuration can do anything about it. It’s prett…

Hello, Alan! Thank you for your response. As per our private communication, we requested the troubleshoot file and suggested a remote session, but received no response. Given that if the files are provided, we would be glad to help you resolve the issue. We are also still able to arrange a remot…

WebUI CLI closing connection

Networking Solutions Issue

AltHeatAlan June 29, 2026, 2:53pm 9

Hi There,

Just confirming that this hasn’t been resolved, and I notice another post similar to mine here.

Regards,

Alan