Could you please specify if you have brought a brand new device that has not been used before? Additionally, is there any chance that this device has already been added to RMS by someone else?
Hi Marija,
we buy our routers from either a local supplier or sometimes from
Amazon (if we need one really fast). To my knowledge they are all
brand new.
Edit: Yes, they are all new according to our hardware guys, therefore
never been in RMS before.
Thank you for confirming that! I have sent you a form to fill out so I can contact you privately, as I will need some sensitive information regarding your devices. For the ticket ID, please use “6922”.
Dear @Marija ,
your colleague’s answer “you didn’t buy the routers directly from us”
is not satisfying. Could you please have another look into this before
the topic closes?
Regards,
Timelapse Admin
Hi @Marija ,
just yesterday we registered another brand-new RUT240 in RMS
and again we didn’t get the free credit. This is a matter one of you
really should have a look at.
Regards,
Timelapse Admin
Hi @Marija,
your college Justas was able to clarify things.
We ARE still getting the free trial month but
the RMS nonetheless list this month as
Management Type “Credit”.
That was confusing us but now everything is OK.