We are not getting the free month in RMS any more

NETWORKING SOLUTIONS
1

Hi,
I just registered one brand new RUT240 yesterday and another one today.
Both are using a credit. There should be a free month, shouldn’t it?

We are running 60+ RZT240/241s at the moment and I think getting the
“free months” stopped long ago. Could you please have a look at this?

Our username here ist the same as in the RMS.

Regards,
Timlapse Admin
(edit: typo corrected)

3

Hello,

Could you please specify if you have brought a brand new device that has not been used before? Additionally, is there any chance that this device has already been added to RMS by someone else?

Best Regards,

4

Hi Marija,
we buy our routers from either a local supplier or sometimes from
Amazon (if we need one really fast). To my knowledge they are all
brand new.

Edit: Yes, they are all new according to our hardware guys, therefore
never been in RMS before.

Regards,
Timelapse Admin

5

Hello,

Thank you for confirming that! I have sent you a form to fill out so I can contact you privately, as I will need some sensitive information regarding your devices. For the ticket ID, please use “6922”.

Best Regards,

6

Hello Marija,
thanks, done that.

Regards,
Timelapse Admin

7

We will contact you shortly via email.

Best Regards,

8

Dear @Marija ,
your colleague’s answer “you didn’t buy the routers directly from us”
is not satisfying. Could you please have another look into this before
the topic closes?
Regards,
Timelapse Admin

9

Hi @Marija ,
just yesterday we registered another brand-new RUT240 in RMS
and again we didn’t get the free credit. This is a matter one of you
really should have a look at.
Regards,
Timelapse Admin

10

This topic was automatically closed after 15 days. New replies are no longer allowed.

12

Hi @Marija ,
thanks for re-opening the topic.
Waiting for some progress.

Regards,
Timelapse Admin

13

Hi @Marija,
your college Justas was able to clarify things.
We ARE still getting the free trial month but
the RMS nonetheless list this month as
Management Type “Credit”.
That was confusing us but now everything is OK.

Thanks to you, Marija, and your college Justas.

Regards,
Timelapse Admin
(Edit: typo corrected)

14

Don’t want to mark my own reply as the solution… :wink:

15

Hello,

Sorry for late response.

I’m glad to hear that the issue has been resolved!

Please let us know if there is anything else we can help you with.

Best Regards,

16

This topic was automatically closed 40 hours after the last reply. New replies are no longer allowed.