Warranty procedure

[funky]

Dear Sir or Madam,
A RUTX50, purchased from Reichelt on 23.12.2022
can after approx. 1.5 years of temporary use
no longer establish a reliable connection to the internal
GSM modem (error message), how is the warranty processing
at Teltonika? By the way, we have a 2nd RUTX50 device in use,
still works perfectly.

[DziugasS]

Hello Funky,

For warranty repairs, I would advise you contacting us via HelpDesk, if you do not have access to it, then contact your Sales Manager via which you have bought the device or if you have bought through a vendor - Contact your vendor for further assistance with the RMA procedure. Here you can find more information about RMA procedure: RMA - Teltonika Networks Wiki

Best regards,
DziugasS

[funky]

Hi,
sorry, but the vendor - Reichelt - wrote:

Sehr geehrter Herr xyz,
der Artikel befindet sich außerhalb der Gewährleistung.

Wir bitten um Verständnis, dass eine Bearbeitung durch uns
daher leider nicht mehr möglich ist.
Bitte wenden Sie sich bei weiteren Fragen direkt an den Hersteller.
Mit freundlichen Grüßen / Best regards