VPN is unusable - keeps disconnecting every few seconds

We’re using a VPN-Hub with one of our routers (a RUT955, Firmware Version: RUT9_R_00.07.04.5). The VPN is completely unusable. It keeps disconnecting every few seconds see the logs…

The router itself has excellent cell-reception (-58db) and everything else in the RMS works flawlessly (connection to the Router’s Webserver, but also things like Remote Connect).

Any Idea what’s wrong with the VPN?
We have a program that retrieves data every 10 Minutes, if we’re lucky it’s successful once every 3-6 hours. As I said above, it’s unusable in this state.

I am using the openVPN config as downloaded from the RMS-WebUI. It’s running on Windows Server 2019 using OpenVPN 2.5.8.

Mon Jan 22 15:06:16 2024 --cipher is not set. Previous OpenVPN version defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers.
Mon Jan 22 15:06:16 2024 OpenVPN 2.5.8 [git:none/0357ceb877687faa] Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec  2 2022
Mon Jan 22 15:06:16 2024 Windows version 10.0 (Windows 10 or greater) 64bit
Mon Jan 22 15:06:16 2024 library versions: OpenSSL 1.1.1s  1 Nov 2022, LZO 2.10
Mon Jan 22 15:06:16 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:06:16 2024 UDP link local: (not bound)
Mon Jan 22 15:06:16 2024 UDP link remote: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:06:16 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:06:18 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:06:22 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:06:30 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:06:47 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:07:16 2024 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Mon Jan 22 15:07:16 2024 TLS Error: TLS handshake failed
Mon Jan 22 15:07:16 2024 SIGUSR1[soft,tls-error] received, process restarting
Mon Jan 22 15:07:21 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:07:21 2024 UDP link local: (not bound)
Mon Jan 22 15:07:21 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:07:21 2024 WARNING: 'link-mtu' is used inconsistently, local='link-mtu 1541', remote='link-mtu 1542'
Mon Jan 22 15:07:21 2024 WARNING: 'comp-lzo' is present in remote config but missing in local config, remote='comp-lzo'
Mon Jan 22 15:07:21 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:07:21 2024 open_tun
Mon Jan 22 15:07:21 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:07:21 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:07:21 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:07:21 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:07:26 2024 Initialization Sequence Completed
Mon Jan 22 15:09:10 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:09:10 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:09:10 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:09:15 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:09:15 2024 UDP link local: (not bound)
Mon Jan 22 15:09:15 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:09:17 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:09:17 2024 open_tun
Mon Jan 22 15:09:17 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:09:17 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:09:17 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:09:17 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:09:22 2024 Initialization Sequence Completed
Mon Jan 22 15:17:22 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:17:22 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:17:22 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:17:27 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:17:27 2024 UDP link local: (not bound)
Mon Jan 22 15:17:27 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:17:29 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:17:29 2024 open_tun
Mon Jan 22 15:17:29 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:17:29 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:17:29 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:17:29 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:17:34 2024 Initialization Sequence Completed
Mon Jan 22 15:18:00 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:18:00 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:18:00 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:18:05 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:18:05 2024 UDP link local: (not bound)
Mon Jan 22 15:18:05 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:18:19 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:18:19 2024 open_tun
Mon Jan 22 15:18:19 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:18:19 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:18:19 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:18:19 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:18:24 2024 Initialization Sequence Completed
Mon Jan 22 15:20:07 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:20:07 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:20:07 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:20:12 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:20:12 2024 UDP link local: (not bound)
Mon Jan 22 15:20:12 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:20:18 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:20:18 2024 open_tun
Mon Jan 22 15:20:18 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:20:18 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:20:18 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:20:18 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:20:23 2024 Initialization Sequence Completed
Mon Jan 22 15:23:39 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restartingICh habe 
Mon Jan 22 15:23:39 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:23:39 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:23:44 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:23:44 2024 UDP link local: (not bound)
Mon Jan 22 15:23:44 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:23:46 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:23:46 2024 open_tun
Mon Jan 22 15:23:46 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:23:46 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:23:46 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:23:46 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:23:51 2024 Initialization Sequence Completed
Mon Jan 22 15:27:34 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:27:34 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:27:34 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:27:39 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:27:39 2024 UDP link local: (not bound)
Mon Jan 22 15:27:39 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:27:54 2024 [UNDEF] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:27:54 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:27:59 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:27:59 2024 UDP link local: (not bound)
Mon Jan 22 15:27:59 2024 UDP link remote: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:27:59 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:28:01 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:28:05 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:28:13 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:28:14 2024 [UNDEF] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:28:14 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:28:19 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:28:19 2024 UDP link local: (not bound)
Mon Jan 22 15:28:19 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:28:19 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:28:19 2024 open_tun
Mon Jan 22 15:28:19 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:28:19 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:28:19 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:28:19 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:28:24 2024 Initialization Sequence Completed
Mon Jan 22 15:29:15 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:29:15 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:29:15 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:29:20 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:29:20 2024 UDP link local: (not bound)
Mon Jan 22 15:29:20 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:29:35 2024 [UNDEF] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:29:35 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:29:40 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:29:40 2024 UDP link local: (not bound)
Mon Jan 22 15:29:40 2024 UDP link remote: [AF_INET]3.65.167.143:31033
Mon Jan 22 15:29:40 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:29:42 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:29:46 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:29:54 2024 read UDP: Connection reset by peer (WSAECONNRESET) (code=10054)
Mon Jan 22 15:29:55 2024 [UNDEF] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:29:55 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:30:00 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:30:00 2024 UDP link local: (not bound)
Mon Jan 22 15:30:00 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:30:14 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:30:14 2024 open_tun
Mon Jan 22 15:30:14 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:30:14 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:30:14 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:30:14 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:30:19 2024 Initialization Sequence Completed
Mon Jan 22 15:31:03 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:31:03 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:31:03 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:31:08 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:31:08 2024 UDP link local: (not bound)
Mon Jan 22 15:31:08 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:31:11 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:31:11 2024 open_tun
Mon Jan 22 15:31:11 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:31:11 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:31:11 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:31:11 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:31:16 2024 Initialization Sequence Completed
Mon Jan 22 15:33:37 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Inactivity timeout (--ping-restart), restarting
Mon Jan 22 15:33:37 2024 NOTE: Release of DHCP-assigned IP address lease on TAP-Windows adapter failed: Access is denied.   (code=5)
Mon Jan 22 15:33:37 2024 SIGUSR1[soft,ping-restart] received, process restarting
Mon Jan 22 15:33:42 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:33:42 2024 UDP link local: (not bound)
Mon Jan 22 15:33:42 2024 UDP link remote: [AF_INET]3.69.106.81:31033
Mon Jan 22 15:33:48 2024 TLS Error: Unroutable control packet received from [AF_INET]3.69.106.81:31033 (si=3 op=P_ACK_V1)
Mon Jan 22 15:33:56 2024 [teltonika-vpn-hFRZcBRGNXrJAo8c] Peer Connection Initiated with [AF_INET]3.69.106.81:31033
Mon Jan 22 15:33:56 2024 open_tun
Mon Jan 22 15:33:56 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Mon Jan 22 15:33:56 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Mon Jan 22 15:33:56 2024 Successful ARP Flush on interface [3] {11B4BC9E-36A2-4FE1-9EDE-9A9052E8E268}
Mon Jan 22 15:33:56 2024 IPv4 MTU set to 1500 on interface 3 using service
Mon Jan 22 15:34:01 2024 Initialization Sequence Completed

If you need more information, please let me know - I’m happy to provide them.

1 Like

Hello,

Could you please clarify if it is only one device that disconnects from the VPN Hub, or other devices/clients disconnect as well?

Are you using the .ovpn config file from RMS on other devices? Please, double-check that because the file can only be used on one machine.

Another possibility is that there might be issues with your VPN Hub instance. Could you please try re-creating the hub or using a server in a different location? For instance, if you initially selected Bahrain, try connecting to a server in Germany, and see if the issue persists.

Kind Regards,

I have tested the above for two of our routers in Germany and Bahrain but can’t get it to work at all now. I am scared of even touching the one that keeps barely running because we cannot have indefinite downtime.

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