Hello, I have a RUTM51 and I’m using the RMS VPN Hub with quick connect via the 5G network. To establish the connection on my phone with the VPN app, I usually need up to 5 attempts before the connection is successful. Otherwise, after about 15 seconds, it shows disconnected. What could be the reason for this? Once the connection is established, everything works.
Regards Juergen
Hello,
Thank you for sharing your experience with RMS VPN Quick Connect. This issue with connection attempts sometimes requiring multiple tries before succeeding is already known to our RMS development team, and they are actively working toward resolving it in upcoming updates.
Additionally, could you please confirm whether you notice similar behavior when using a standard OpenVPN client app on your phone instead of the RMS VPN app?
Thank you for your patience and understanding.
Best regards,
Thank you very much for the information. I cannot establish a connection with openVPN, neither with the URL nor with the VPN file. by url I tried the IP 3.65.167.143, and the VPN file fails to load with error messages. (Invalid Configuration, option_error: remote option not specified) Regards, Juergen
Just I tried 3.69.106.81, but no connection.
Today I tried it with the Windows OpenVPN client. Importing the file worked. This error message appears when establishing the connection:
Sun Jun 15 15:16:27 2025 SIGUSR1[soft,tls-error] received, process restarting
Sun Jun 15 15:16:29 2025 TCP/UDP: Preserving recently used remote address: [AF_INET]3.65.167.143:54643
Sun Jun 15 15:16:29 2025 UDPv4 link local: (not bound)
Sun Jun 15 15:16:29 2025 UDPv4 link remote: [AF_INET]3.65.167.143:54643
Sun Jun 15 15:17:29 2025 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Sun Jun 15 15:17:29 2025 TLS Error: TLS handshake failed
I have a network, the PC is connected to a cell phone. The internet works.
Hello,
Thank you for the update. To assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 14196 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue more in depth.
Best regards,
Since I wrote my post, someone has contacted me,
saying that work should also be carried out under a ticker number,
but the error still persists. After a few moments,
it disconnects. Now it always happens. I just installed the latest firmware.
I also tried the quick connect. After 2-3 attempts, it suddenly works and remains stable.