Hello,
I have taken the time to read the previous query from the old forum and note that we are already aware of this one and we’ve communicated the said issue as well with the LTE module vendor months ago.
Kindly upgrade the Modem Firmware of the devices that are having issues with Verizon operator to ensure that fixes will be applied on the previously known issues to it.
Steps:
- Login to the WebUI of the device and navigate to System → Firmware → Update Firmware.
- Choose the Update from Server option and make sure the firmware type is the Modem one.
Note: Make sure this will be done on a test environment and/or a test device so that it will not distrupt any of your active operation.
If the issue still persists, I recommend reaching out to your designated sales manager or reseller that you purchased the devices from, since this may require a deeper troubleshooting based on the issue you were having.
Link: Teltonika Networks - LTE Routers, Gateways & Modems for IoT
Best regards,
Rob