Unregister / Re-register Device with active Management Pack

[s5rw]

Hi,
i have done a factory reset to a RUT200 with an active management pack of 10years.
Now the device can not authenticate on RMS:

As mentioned in other posts, unregister an re-register the device could solve the problem.
But I can’t find anything in the forum or help about whether the management pack is retained for the device.
Can anyone confirm that once the management pack has been assigned to a device, it will always be retained for that device, regardless of whether the device has been deregistered and reregistered again?

Many thanks in advance for your help

Regards

[Marija]

Hello,

If you re-register the device, the pack will remain assigned to it and will not be lost. So, you can safely unregister and re-register the device.

Please let me know if this helps or if you continue to encounter any issues.

Best regards,

[s5rw]

Hi Marija,
it works perfectly. Management pack is still active.

Perhaps it would be useful for other users if you could add an information to the wiki entry (RMS_Device_menu → Section Unregister device(s)) that the management packs or credits are retained when de-registering a device.

Many thanks

[Marija]

Great to hear that the issue is resolved!

Thank you for your suggestion regarding the wiki — I’ve already added the information.

Is there anything else I can assist you with?

Best regards,